Guillermo Jose Doreste Santana

Guillermo Jose Doreste Santana IT Support Technician and Administrative Professional Puerto del Rosario, Las Palmas province 35600-- Willing to relocate: Anywhere Currently working: No Driver's license: B Authorized to work in: Spain Willing to travel: Depends on the opportunity Date of birth: March 22, 1993 Highest level of education: High School Diploma Industry: Customer Service Total years of experience: 7 Work Experience Resort Flight Check-in Jet2.com and Jet2holidays - Puerto del Rosario, Las Palmas province July 2023 - September 2024 Performed baggage check-in for Jet2Holidays customers at hotel establishments. Provided excellent customer service along with efficient problem resolution. Receptionist and IT Specialist Suerland Alpin Hotel - Winterberg August 2021 - February 2022 Worked as a receptionist while also resolving IT issues. Promoted the hotel through audiovisual content. IT Support Specialist SEREM CONSULTORIA EMPRESARIAL - Las Palmas de Gran Canaria, Las Palmas province February 2020 - June 2020 Provided remote support. Managed tickets, Office 365 environment, KPI card configuration, and worked in the Siemens division. Resolved issues with high customer and recruiter satisfaction rates. Proactive and solution-oriented. Receptionist-Administrative MEETING POINT - Caleta de Fuste, Las Palmas province March 2017 - March 2018 Receptionist at a tourist accommodation, handling standard front desk functions. Managed hotel operations with PMS system. Performed check-in and check-out procedures. Education and Training Google IT Support Certificate Coursera - Las Palmas de Gran Canaria, Las Palmas province October 2024 - December 2024 Completed a course through Coursera in collaboration with Google on IT support and new technologies. Level 3 Professional Certificate in Camera Operation CIP - Las Palmas de Gran Canaria, Las Palmas province January 2017 - July 2018 Trained as a camera operator for video, cinema, and TV. High School Diploma IES Valsequillo - Las Palmas de Gran Canaria, Las Palmas province September 2013 - June 2015 Science and Technology specialization with an average grade of 8. Skills, Knowledge, and Languages - Software troubleshooting - Communication - Typing - Microsoft Office - Customer service - IT knowledge - Reception - Problem-solving skills - English - Advanced - Spanish - Native - German - Basic Certifications and Licenses Tourist Accommodation Reception Certificate September 2017 - Present - SEPE course with Level 3 professional certification.