Guill Carla Baluyot-· (-
I am a knowledge seeking individual trying to get as much as the role can get me in terms of learnings and skill development. I understand that Business Intelligence is a continuously progressing field, and I strive to catch up through various sources available.
Experience
jul 2013 – jun 2017
continued tenure: Nov 2017 – Present
reports specialist, west technology and communications services, inc.
My main responsibility in this role is to make sure the APAC Centers are performing well above agreed Service Level with Clients. I work closely with Managers and Directors to achieve one goal and that is to surpass the monthly targets as a whole. I also provide my insights whenever the Site/s are performing below the desired output.
jun 2017 – nov 2017
shared services analyst, jones lang lasalle phils., inc.
Oversee the provision of daily, weekly, monthly, quarterly, and semi/ annually and Ad hoc reports and deliver it to Regional Stakeholders. Interpret reports, identify where further analysis is required, and provide insights where it is deemed applicable and design reporting dashboards for compelling data visualization that would fit Regional Requirements.
Creates soft phone users and ensuring accurate account of campaign assignments. Provide relevant and necessary Permission to users as required by his/ her specific role. Perform Ad hoc task related to telephony architecture as necessary.
jul 2013 – jun 2017
reports associate, west technology and communications services, inc.
My responsibilities include generating and/or compiling a variety of reports for end-users, which may include reports for multiple sites, utilizing both internal and end-user data and eliminating any impertinent data; responsible for ensuring that all reports are prepared in accordance with strict timelines and in a format that is familiar to all users; responsible for providing a variety of administrative and clerical tasks in support of operations for assigned line groups.
Education
may 2011
bachelor of science in computer science, Polytechnic University of the Philippines
Skills
MS Excel/ Advanced
Salesforce/ Intermediate
Business Intelligence/ Intermediate
Data Visualization/ Intermediate (Salesforce; SAP BO; Tableau)
Data Analysis/ Intermediate
Activities
If my head is not down working on reports and dashboards, I am by the beach or reading Tess Gerritsen’s Rizzoli and Isles novel series. At work, you’ll see me playing Training Sessions or Tutorials about everything related to my field.
