Guianna Mave Adviento

GUIANNA MAVE ADVIENTO GENERAL VIRTUAL ASSISTANT PROFESSIONAL SUMMARY Motivated and detail-oriented Virtual Assistant with hands-on experience in administrative support, email management, scheduling, research, file organization, and social media tasks. I completed a 4-month General Virtual Assistant internship in the United Kingdom, where I developed strong communication, time management, and remote work skills. With a strong background in accounting and banking, combined with entrepreneurial experience as a Cafe Co-Owner, I bring financial literacy, organizational expertise, and a results-driven mindset. Highly adaptable, ambitious, and ready to take on challenges while delivering exceptional support to clients and teams. SOFTWARE PROFICIENCIES Facebook, Instagram, Tiktok, Youtube, LinkedIn Microsoft Teams Google Workspace Zoho CRM (Zoho) Microsoft Office Calendly Zoom, Slack, Teams Canva (Basic) Asana Stripe/Paypal Quickbooks Online Xero Notion Mailchimp Docusign CLIENT INDUSTRIES Real Estate Accounting Firms/Bookkeepers Coaching & Consulting E-commerce Small Business Owners/Startups Fitness & Creative Entrepreneurs CONTACT INFO -Nueva Vizcaya, Philippines - PROFESSIONAL SKILLS Client Communication & Customer Service - 6 years Administrative Support - 6 years Email Management - 7 years Data Entry / Reporting / Research - 6 years Calendar Management / Appointment Setting - 1 year Document Preparation / File Organization - 6 years Bookkeeping Assistance / Financial Admin - 2 years Social Media Assistance (Basic) - 1 year Workflow Optimization & SOP Development- 4 months Lead Tracking & CRM Management - 4 months Social Media Management & Content Creation - 1 year Event Planning & Online Registrations - 4 months Financial Forecasting & Compliance - 7 years PROFESSIONAL SERVICES CAFE CO-OWNER SEPTEMBER 2024 - PRESENT Oversee daily café operations, including staff supervision, scheduling, inventory management, and customer service. Coordinate with suppliers for purchasing, restocking, and quality control to ensure smooth business operations. Manage financial tasks such as budgeting, cash flow tracking, recording expenses, and basic accounting. Implement organizational systems for inventory, orders, and staff schedules, improving workflow efficiency and accuracy. Handle customer inquiries, resolve service issues, and maintain a positive customer experience. Support marketing initiatives through social media updates, promotions, and community engagement. Maintain cleanliness, safety standards, and compliance with café procedures and policies. Developed strong leadership, decision-making, and multitasking abilities through hands-on business management. GUIANNA MAVE ADVIENTO GENERAL VIRTUAL ASSISTANT PROFESSIONAL EDUCATION Bachelor of Science in Accounting Technology (June 2013 - August 2017) PROFESSIONAL REFERENCE Rudyrick S. Fernandez Former Colleague-- Abigail R. Busa Former Colleague- SERVICES GENERAL VIRTUAL ASSISTANT INTERN APRIL 2025 - SEPTEMBER 2025 Provided administrative and executive support to the CEO, managing inboxes, drafting email responses, and handling internal communications via Slack. Managed calendars, scheduled appointments, coordinated meetings, and organized logistics for classes, workshops, and events. Conducted online research and prepared clear, concise summaries and reports for decision-making and team projects. Created and maintained digital filing systems to ensure organized, secure, and easily accessible documents. Prepared documents, spreadsheets, and reports using Google Workspace, including weekly and monthly performance reports (attendance, leads, events, income, and expenses). Monitored revenue, expenses, and budgets while assisting with financial reporting and data entry. Supported social media planning by organizing content, scheduling posts, and managing event listings across Meetup, Eventbrite, and LinkedIn. Handled client/student inquiries, bookings, and payment coordination with high professionalism and confidentiality. Updated and developed Standard Operating Procedures (SOPs), including the Dance Champion Manual, improving team workflows and consistency. Recommended workflow improvements and simple automations to increase productivity and efficiency. Demonstrated strong time management, multitasking, and problem-solving skills while collaborating remotely in a fast-paced environment. CUSTOMER SERVICE & BANKING ROLES APRIL 2018 - JUNE 2024 PROFESSIONAL TRAININGS TESDA Intro to Bookkeeping Certification, Technical Education and Skills Development Authority (February 2025) Quickbooks Online Advance Training, Freelance Academy Virtual Assistant Training (December 2024) Certified Quickbooks Online Pro Advisor (February 2024) Xero Online Certification Positions Held: Customer Service Associate (CSA) – April 2018 to June 2019 Bank Teller – July 2019 to December 2021 Bank Cashier – January 2022 to June 2024 Provided exceptional customer service, addressing inquiries and account concerns with professionalism and accuracy. Processed deposits, withdrawals, transfers, and account transactions while maintaining 100% accuracy and compliance with bank policies. Handled financial documentation, account updates, and transaction verification with strong attention to detail. Prepared daily financial reports and reconciled cash drawers to ensure balanced and accurate records. Maintained audit-ready documentation and ensured compliance with internal controls and regulatory standards. Assisted clients with banking products, account services, and problem resolution, improving customer satisfaction. Demonstrated strong multitasking skills by managing high-volume transactions in fast-paced banking operations. Collaborated with branch staff to streamline processes, enhance workflow efficiency, and support smooth branch operations. Handled confidential client financial records and documentation.