Guada Marie Dela Cerna

Guada Marie Dela Cerna- ·-· Upper Jagobiao Mandaue City Cebu PROFILE I have a deep understanding of financial principles and am able to manage financial transactions, including bank reconciliation, uploading and making a payment, and payroll processing. My attention to detail and ability to analyze data allow me to ensure accurate financial reporting. My ability to manage multiple responsibilities, communicate effectively, and provide exceptional service enables me to excel in any role I take on. With my drive and dedication, I am poised for success in any industry or organization. SKILLS Accounting Strategic planning Client relationships Financial reporting Computer Literate Microsoft Expert Customer Support Emil Management Communication skills PROFESSIONAL EXPERIENCE Go Global Service Junior Accountant Oct 2022 - Present Responsibilities: Post and process journal entries to ensure all business transactions are recorded Update accounts receivable and issue invoices Update accounts payable and perform reconciliations Assist in the processing of balance sheets, income statements, and other financial statements according to legal and company accounting and financial guidelines Assist with reviewing expenses, payroll records, etc. as assigned Update financial data in databases to ensure that information will be accurate and immediately available when needed Prepare and submit weekly/monthly reports Assist senior accountants in the preparation of monthly/yearly closings Assist with other accounting projects Sykes Asia Inc., Oct 2018 - Feb 2022 Customer Service Expert Responsibilities: • Provide prompt, accurate, and courteous responses to customers • Active listening and superior customer service skills for both external and internal customers • Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems. Concentrix Billing Customer Service Representative Responsibilities: Perform any necessary calculations pertaining to fees, time periods, or dates • Strong listening, critical thinking, decision-making, telephone, and customer service and problem-solving skills • Complete maintenance as requested including address changes, check orders and stop payments. Feb 2017 - Sept 2018 Tech Mahindra Cebu Sales Representative Adhere to quality standards, meeting sales and performance goals set by the management • Determine the cause of the problem and the action required to solve it, whenever possible, based on all available information. • Professionally resolve and manage difficult customer situation. EDUCATION University of Cebu Graduate Diploma in Business Administration Major in Management Accounting Abellana National School- Guadalupe Elementary School