Griselda Tesoro-Arshad

GRISELDA B. TESORO Related Experience ADP Philippines Incorporated (July 28, 2014 – July 31, 2017) Position: MIS Coordinator, MIS Analytics Date: August 2015 – July 2017 Duties and Responsibilities Working with the Business Unit Leaders in ADP Philippines, Inc. to design a front line associate level scorecard encompassing metrics important for the Shareholder, Senior Leadership and Employees. These reports are required to be published as designated by the Leadership Team Aggregate this basic dashboard into a team level dashboard report available real time and periodically following the same format for the Shareholder, Senior Leadership and Employees Aggregate this team dashboard into a business level dashboard within ADP Philippines Inc. encompassing the three dimensions. Build a weekly total business update for internal and external reporting requirements. Work with IT to automate and improve the dashboard reporting. Work with finance to correctly define the dependencies between the key business metrics and the financial model. Work with the business during planning cycle to facilitate accurate forecasting and modeling. Demonstrate knowledge of concepts like data integrity, normalization, and relationships (primary key and foreign key, one-to-one, one-to-many, many-to-many) by being able to create logical and physical database design. Efficiently coordinating with Operations in ensuring usage of reporting tools and generating output for scorecard reference. Exercise consultation functions in analyzing performance trend with minimal expectations on suggesting effective actions to address gaps. Effectively communicates regularly with leadership team and various groups regarding the status of routine and non-routine deliverables. Obtains guidance from the Transition Manager and requests approval as required to advance initiatives. Assume a major role in the completion of reporting-initiated development plans, working closely with peers and/or other team members in ensuring smooth implementation and completion. Position: MIS Coordinator, HR – Recruitment Date: July 2014 – July 2015 Duties and Responsibilities Works closely with the Associate Director for Talent Acquisition and Senior Director for Human Resources to design a front line TA Dashboard encompassing the activities of Talent Acquisition on a daily, weekly and monthly basis that are important for the Business Units, Shoring, Transition and Senior Leadership. These reports are required to be published to provide timely update on Recruiting. Aggregate this basic dashboard into a team level dashboard report available real time and periodically following the same format for the Operations Interview Team and Senior Leadership of the hiring Business Unit. Build a weekly Talent Acquisition update for internal and external reporting requirements. Work with IT and Global Talent Acquisition Metrics Team to automate and improve the dashboard reporting. Work with MIS Team to provide the monthly Shoring scorecard. Work with the TA Leadership during planning cycle to facilitate accurate forecasting and modeling. Demonstrate knowledge of concepts like data integrity, normalization, and relationships (primary key and foreign key, one-to-one, one-to-many, many-to-many) by being able to create logical and physical database design. Works closely with the Associate Director for Talent Acquisition to design the TA team's scorecard covering metrics that relates to the respective job description of each team member. Conducts updates and continuous improvement as advised by the Associate Director. Efficiently coordinate with the Talent Acquisition team in ensuring usage of reporting tools and generating output for scorecard reference. Exercise consultation functions in analyzing performance trend with minimal expectations on suggesting effective actions to address gaps within Talent Acquisition. Effectively communicates regularly with TA leadership team and TA teams regarding the status of routine and non-routine deliverables. Obtains guidance from the Associate Director for Talent Acquisition and requests approval as required to advance initiatives. Assume a major role in the completion of reporting-initiated development plans, working closely with peers and/or other team members in ensuring smooth implementation and completion. Sykes Asia Incorporated (February 25, 2005 – July 25, 2014) Position: Specialist (Reporting and Sales Analyst) – Verizon Date: July 2009 – July 2014 Duties and Responsibilities: Analyzes individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans when necessary. Conducts sales business rules training to new hires. Reports weekly sales, cancels and adjustment analysis to vendor manager. Audits sales to ensure that agents are following business rules. Serves as point of contact to program management and provides resolution in most escalated issues. Defines measurement systems to accurately monitor and report performance and client satisfaction metrics to the client, the company and the employees. Position: Product Trainer – Verizon Date: February 2008 – June 2009 Duties and Responsibilities: Adminsters new hire orientation program. Conducts product training for new employees. Facilitates continuous development training for operations supervisors and managers. Provides training needs analysis and develops training materials for operations. Position: Senior Customer Service Representative Date: April 2007 – February 2008 Position: Customer Service Representative Date: February 2005 – April 2007 Qualifications Proficient in Windows Application Confident, Efficient, Self-motivated, result-oriented, innovative and hardworking. Strong written and oral communications skills Knowledge in conducting training needs analysis and developing training materials. Training / Seminars Green Belt Lean Six Sigma (February 2015) The 7 Habits of Highly Effective People (November 2014) Advanced Excel Training with VBA (January 2014) Data Analysis (July 2013) Basic and Intermediate Excel Training (July 2013) LEAN Six Sigma and Value Stream Mapping (June 2013) Trainer Resource Guide (August 2008) Professional Training Skills (September 2007) Education Mapua Institute of Technology Muralla St., Intramuros Manila, Philippines B.S. in Electronics and Communications Engineering 2002 - 2006 Saint Mary’s College Panay Ave, Quezon City, Philippines Elementary Course 1992 - 1998 High School Course 1998 – 2002