Grika Gervacio

 Tañajura, Grika M. # 041 STA LUCIA ST., PEÑA FRANCIA SUBD. BRGY. MAYAMOT ANTIPOLO CITY RIZAL Contact no- Email Add.- SUMMARY Detail-oriented and organized Data Entry Clerk, extensively trained in spreadsheets, transcription, word processing, data analysis, customer service, and data encoding. Over 13 years of experience managing multiple data entry projects at once. Transcription experts focused on delivering high-quality results in a timely manner and 5 years of experience in BPO. Looking for a challenging role to also utilize my technical, database, and management skills to help the clients or my colleagues as well as to enhance my knowledge about new and emerging trends in whatever task I was assigned to. WORKING EXPERIENCE: OfficeConcentrix Philippines PositionSubject Matter Expert (SME) DepartmentUber Eats US_Can Inclusive DatesMarch 2022 up to present Job DescriptionAssisting agents on how to handle their tickets. Doing admin tasks, acting team leader. Reporting to clients our daily queues via Zoom. US. Allocating tickets to the agents. OfficeConcentrix Philippines PositionCustomer Service Representative DepartmentBinance/Uber Eats US_Can Inclusive DatesFebruary 2021 up to March 2022 Job DescriptionAssisting customers with their cryptocurrency accounts. Assisting customers with the status of their orders. Canceling and updating the status on our end, if the customers have an issue with the item they have received. OfficeTeleperformance Philippines PositionFraud Analyst DepartmentVisa (Financial Account) Inclusive DatesSeptember 2020 - December 2020 (Seasonal Account) Job DescriptionAccepting and Declining Orders. Reviewing online orders if it’s legit or has blatant fraudulent activities. Verifying the information of the customer via Phone call. OfficeCanon Business Service Centre Philippines (formerly Converga) PositionCustomer Support Associate DepartmentClient Services TourRadar account  Inclusive DatesDecember 2019 – March 2020 Job DescriptionPost Booking follow-up services including airport transfers and pre/post accommodation. Processing traveler details into operator portals. Sending final travel documents. Following up with tour operators that are listed on our marketplace to make sure that they are responding to travelers (pre-& post-booking) Communicate with the customers via instant messenger, or email who have either found a specific tour on TourRadar.com. Handling customer queries, issues, booking cancellations, changes, and matter accurately and promptly. OfficeConverga Asia Inc. / CBSCP PositionData Entry Operator DepartmentCourier Post (New Zealand Post) Inclusive DatesApril 2017 – December 2019 Job DescriptionEncoding Parcels from New Zealand Directly reporting to clients of everyday status via phone call or video call OfficeAries Insights and Media Solutions, Inc.  PositionData Encoder/Quality Assurance DepartmentTelevision (Local Account) Inclusive DatesJune 08, 2014 - April 2017 Job DescriptionEncoding Programs and Breaks of Sky Cable Channels especially GMA, ABS-CBN, and TV5 Creating new codes for the new shows and commercials. Checking the encoded data on file. Reporting daily tasks. OfficeSykes Marketing Services Inc. PositionCustomer Service Agent AccountBank of America (International Account) Inclusive DatesSeptember 11, 2013 – February 08, 2014 Job DescriptionEncoding Personal Cheques Assigned to divide and distribute the cheques/documents to encoders Assigned to report the finished data to the supervisor. OfficeSykes Asia Inc. PositionAccount Specialists AccountGuardian Life Insurance (International Account) Inclusive DatesOctober 08, 2012 - March 25, 2013 Job DescriptionAssisting customers regarding their Life Insurance Memberships Doing outbound calls for the missing details of the members Explaining to the potential clients the benefits and policies of our products Verifying the information of the customers via phone call or chat. OfficeLAS Management Inc. PositionData Encoder DivisionEncoding Area (Local Account) Inclusive DatesMarch 2012 – September 2012 Job DescriptionEncoding the details of Birth, Death, and Marriage Certificates within the city Assigned to allocate the documents to certain encoders Reporting daily tasks. OfficeLAND REGISTRATION AUTHORITY PositionData Encoder (Project Basis) DivisionEncoding Area (Local Account) Inclusive DatesJune 15, 2010 – January 14, 2012 Job DescriptionEncoding and Scanning Land Titles of the Philippines Assigned to allocate the documents to certain encoders Reporting daily tasks. OfficePhilippine Academy of Medical Specialists (PAMS) PositionAdmin Secretary DivisionCentral Office Inclusive DatesMay 17 – October 28, 2008 Job DescriptionAssisting the medical Doctors if they are planning to have a medical mission on a certain Barangay. Preparing documents for the induction of Medical Doctors who passed our Exam to become a member. Traveling to different places inside the Philippines to look and offer Medical Doctors to have an exam. Doing Outgoing calls and Receiving Incoming calls and documents locally. TRAINING/PROGRAM OfficeHappinoy Ventures Project of Senator Bam Aquino PositionSecretary Inclusive DatesJanuary 2008 – March 2009 DivisionCentral Office OfficeOffice of the President of National Youth Commission (NYC) PositionGIP (Government Internship Program) Inclusive DatesSeptember 2007 – January 2008 DivisionRYDD (Regional Youth Development Division) (September 01 – October 31, 2007) OCRM (Office of the Commissioner Representing Mindanao) (November 03 – January 31, 2008) EDUCATIONAL BACKGROUND VOCATIONALEARN Computer and Technical School (Computer Secretarial) Year Attended2005 – 2007 / Cubao, Quezon City SECONDARYBatasan Hills National High School Year Attended2001 – 2005 / IBP Rd. Brgy. Batasan Hills Q.C PRIMARYDoña Juana Elementary School Year Attended1995 – 2001 / Brgy. Holy Spirit Q.C PERSONAL INFORMATION N-Name:Iqhay Age:31 years old Gender:Female Birthday:May 13, 1989 Birthplace:Provincial Hospital of Palo, Leyte Height:5’1” Weight:60kls Religion:Roman Catholic Father’s Name:Gaspar M. Tañajura (deceased) Occupation:Government Employee  Mother’s Name:Sarah M. Tañajura (deceased) Occupation:Chemical Engineer