Grettel Fonseca

Grettel Fonseca Nationality: Costa Rican Date of birth: 24/11/1991 Gender: Female  Phone number: (-  Email address:- WhatsApp Messenger:-  Home: Grecia, Alajuela, Grecia, Puente Piedra Condominium Vistas del Sol, 20307 Alajuela (Costa Rica) ABOUT ME Dynamic Project Manager with expertise in leading cross-functional teams and delivering successful project outcomes. Skilled in managing complex timelines, enhancing customer relationships, and driving impactful results. Experienced in problem-solving, time & cost management, and fostering collaboration for seamless execution. WORK EXPERIENCE Project Manager Lionbridge [ 16/01/2023 – Current ] City: Escazú | Country: Costa Rica • Led large-scale localization projects, delivering results on time and within budget, ensuring high-quality outcomes for global clients. • Managed financial oversight, tracking budgets, forecasting costs, and ensuring accurate client invoicing. • Developed project scopes and detailed work plans, coordinating resources across cross-functional teams to drive successful implementation and efficiency. • Collaborated with client stakeholders, presenting reports and providing updates on project milestones, timelines, and financial health during quarterly reviews. • Resolved risks and project issues, coordinating with cross-functional teams to ensure smooth implementation and achieve customer satisfaction. • Improved operational processes, optimizing resource management and project governance to enhance overall performance. Key Accomplishments: • Boosted revenue by 300% through effective project management and client engagement strategies. • Improved accuracy in client reporting, reducing discrepancies and increasing transparency in project financials. Associate Project Manager Lionbridge [ 10/01/2022 – 16/01/2023 ] City: Escazú | Country: Costa Rica • Managed end-to-end project lifecycles, ensuring the seamless deployment of solutions and delivering results in line with client objectives and timelines. • Facilitated communication between internal teams and clients, driving successful project outcomes and maintaining high customer satisfaction. • Coordinated project scopes and resources, optimizing operational efficiency and improving delivery speed across various business functions. • Trained client teams on new workflows and solutions, enabling quicker adoption and maximized value from implemented solutions. Key Accomplishments: • Reduced project timelines by 15% through better resource allocation and process enhancements. • Implementation and onboarding on Jira for bug ticketing and bug report for internal testing team and external vendors. Project Coordinator Lionbridge [ 05/11/2020 – 10/01/2022 ] City: Escazú | Country: Costa Rica • Supported the planning and execution of projects, ensuring adherence to schedules, budgets, and client requirements. • Collaborated with internal and external teams, providing clear communication and updates to maintain project alignment and progress. • Contributed to workflow optimization, identifying areas for operational improvements and implementing strategies to enhance efficiency and performance. • Monitored project status and identified risks, ensuring prompt resolution of any issues that could affect project delivery. Key Accomplishments: • Achieved a 95% on-time project delivery rate through enhanced workflow management and improved vendor coordination. • Increased operational efficiency by 10% by streamlining project execution processes. EDUCATION AND TRAINING B.A BUSINESS ADMINISTRATION Universidad Estatal a Distancia [ 05/2020 – Current ] City: San José | Country: Costa Rica PROJECT MANAGEMENT ASSOCIATED DEGREE Tecnológico de Costa Rica [ 01/2018 – 12/2018 ] City: San Pedro, San José | Country: Costa Rica LANGUAGE SKILLS Mother tongue(s): Spanish Other language(s): English French LISTENING C1 READING C1 WRITING B2 LISTENING A2 READING A2 WRITING A1 SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1 SPOKEN PRODUCTION A1 SPOKEN INTERACTION A1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Project Management Software (Jira, Trello, Workfront, Sharepoint, etc.) / Microsoft power BI / Video Conferencing (Zoom, Teams, Skype, Webex) - Advanced / Project Plans and Reports / Microsoft Office, Microsoft Project / Google Drive / Smartsheet / Microsoft (Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook) MANAGEMENT AND LEADERSHIP SKILLS Project Management Time-management, attention to detail, delegation of tasks Sustainable Tourism Certification (CST) I lead Sustainable Tourism Certification with a strong focus on environmental stewardship and ethical tourism. My primary responsibility centers around the meticulous certification process for sustainable tourism, with an unwavering commitment to upholding stringent environmental and ethical standards, particularly this certification is issued by the Costa Rican Ministry of Tourism. I conduct thorough evaluations of tourism operations to assess their ecological, social, and cultural impacts, striving for alignment with the rigorous criteria set forth by this prestigious certification. Thanks to this opportunity I had to work with schools and coordinated some training on this matter, also with our vendors and coworkers. It helped my communications and people management skills.