Grethel May Corilla

GRETHEL MAY L. CORILLA Customer Service Associate 5 Mangga St. Verdant Acres Subd. Pamplona 3, Las Piñas City |- |- Qualifications Summary ⚫ Work with several teams to accomplish one goal and that customer, client satisfaction. Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams. Work closely with account executives and solutions analysis to gain clear understanding of expectation of High Revenue Accounts. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. ⚫ Proficient user of MS Office (Word, Excel, PowerPoint, and Outlook). ⚫ ⚫ ⚫ Professional Experience Teammate (Voice and Non-voice), December 2020 – Present | TaskUs, Convoy Senior Associate (Non–voice and Voice), February 2019 – October 2020 | WNS, IAG NZ Customer Service Representative (Non-voice and Voice), September 2017 – December 2018 | Telus International Philippines, Caviar and Uber Customer Service Associate, Nov 2016 - August 2017 | VXI Holdings, AT&T ISM Fiber Main job description is to assist the customers with their inquiries on their wireless home and mobile phone, internet and cable TV services billing statements; assist them in simple basic troubleshooting on their devices. Team Leader, May 2016 - November 2016 | KMC Solutions, Helpware Coaching and making sure that the team composed of 10 agents are doing quality service on the business listings that they are updating to meet the target that the clients set and provided. Customer Service Associate, October 2016 – May 2016 | Telstra Main job description is to assist the customers with their inquiries on their wireless home and mobile phone, internet and cable TV services billing statements; assist them in simple basic troubleshooting on their devices. Team Leader, March 2015 - September 2015 | HGS, Project NYX - Apria Coaching and handling a team of 15 agents in assisting customers' inquiries regarding the requirements to lease a medical equipment pertaining to their condition and situation. Team Leader, June 2010 - February 2015 | Teleperformance, HIlton Coaching and handling a team who assisted customers in their inquiries about the room amenities and rates in the hotel they prefer to check-in. Up sell and cross sell are also being done to make sure that every option is being provided to the customer to and see to it that it will be reserved and make the sale. Healthcare Associate, August 2009 - June 2010 | HGS, Humana Assisted doctors, nurses and medical professionals with their inquiries regarding the payment that the insurance will make on the services/procedures that were done on their patients. Customer Service Representative, April 2007 - June 2008 | IBM Daksh, Sprint/eBay Assisting customers in relation to their billing statements; buyers' inquiries regarding the purchase that they made online and providing information on how they will be able to retrieve or refund their payments Education University of Perpetual Help System Dalta BS Physical Therapy Undergraduate June 2000 - March 2005 SMSI/St. Joseph's Academy Secondary June 1996 - March 2000 St. Joseph's Academy/Camella School Elementary June 1989 - March 1996