Gretchen Ubas

GRETCHEN S. UBAS Cebu City, Philippines- |- Professional Summary Versatile and dependable professional with 8+ years of experience in customer service, administrative support, email handling, claims processing, and client relations across BPO, healthcare, insurance, and corporate environments. Skilled in communication, problem solving, data management, and multitasking in fast-paced settings. Quick to learn new systems, highly organized, and committed to delivering quality results in any role. Core Skills • Customer Service • Administrative Support • Email & Chat Support • Claims Processing • Billing Support • Data Entry • Records Management • Microsoft Office • Problem Solving • Time Management • Communication Skills • Adaptability • Teamwork • Attention to Detail Professional Experience Pacific Prime Health Insurance Claims Admin Associate | May 2023 – Feb 2026 • Responded to claims and benefits inquiries in a timely and professional manner. • Submitted insurance claims to insurers through email. • Followed up Explanation of Benefits (EOB) requests and claim status updates. • Processed pre-authorizations and guarantees of payment. • Maintained accurate claim records and documentation. 1 ContactPoint 360 Philippines Email Support Specialist | Sep 2022 – May 2023 • Resolved customer concerns through email support. • Managed portal access requests and organization contact updates. • Processed account changes and file withdrawal requests. • Ensured timely and accurate responses to client requests. Sykes Asia Inc. Customer Service Associate | Feb 2022 – Sep 2022 • Assisted members with eligibility and benefits inquiries. • Reviewed claims status, denials, and related concerns. • Provided clear and professional customer support. Wipro Philippines Inc. Customer Service Associate | Jun 2018 – Feb 2022 • Assisted customers with order status inquiries. • Processed orders, refunds, returns, and exchanges. • Delivered quality customer service while meeting performance goals. Tech Mahindra Customer Service Associate | Sep 2016 – Dec 2016 / Sep 2017 – Feb 2018 • Handled customer billing and order-related concerns. • Assisted customers with service plans and account support. • Provided resolutions efficiently and professionally. Convergys / Concentrix Customer Service Associate | Feb 2017 – Aug 2017 • Assisted customers with billing concerns and mobile service issues. • Recommended suitable mobile and internet plans based on customer needs. Education Bachelor of Science in Elementary Education University of the Visayas – Toledo City Campus 2 Additional Information Languages: English, Filipino, Cebuano 3