Gretchen Santander

Gretchen S. Santander 850-2 Quezon Blvd. Davao City, Philippines- - - OBJECTIVE__________________________________________________________________________ To pursue a career that will enhance my potentials and is a venue for personal growth and development. WORK EXPERIENCES________________________________________________________________ 1. January 2018- February 2018 Appointment Setter Hot Prospector Las Vegas, Nevada   Contact leads to generate appointments Convince customers to talk to certain client and transfer the call 2. August 2017- January 2018 Lead Qualifier BrokerMatch Inc. 2655First St. Suite 250 Simi Valley California 93065  Qualify leads and transfer to licensed lenders 3. May 2014- December 2015 Customer Service Representative Teleperformance SM City Davao Annex, Quimpo Blvd., Talomo, Davao City, Davao del Sur 8000  Handled customer service calls and inquiries from customers all over the world  Helped customer book, cancel, modify hotel, airline, car rental and activities reservation  Offered world-class customer service experience  Get products or service sold 4. August 2010 - March 2014 Call Center Oficer Arriba Telecontact Inc. Sta. Cruz 1, Macajalar Rd., Lapasan, Cagayan de Oro City 9000  Took outbound calls to gather important information and did research through surveys  Get products sold EDUCATION________________________________________________________________________ Tertiary Level Xavier University- Ateneo de Cagayan Cagayan de Oro City International Studies 2nd yr- Secondary Level Misamis Oriental General Comprehensive High School (MOGCHS) Cagayan de Oro City- SKILLS___________________________________________________________________________  Computer literate in Windows applications (MS Word, PowerPoint) and Basic Programming  Self-motivated, resourceful, result-oriented and reliable  Ability to listen, follow instructions and learn quickly  Strong ability to identify and solve complex issues  Dependable and able to work with minimal supervision  Proficient in written/oral English  Excellent in time management  Great in multi-tasking  Strong desire to learn and grow  Adept in Customer - relation activity  Familiar with Zillow and CRM Oracle PERSONAL DATA___________________________________________________________________ Date of Birth : August 9, 1990 Height : 5’4” Age : 27 Weight : 60 kilos Civil Status : Single Gender : Female