Gretchen Aguas

GRETCHEN AGUAS VIRTUAL ASSISTANT & CUSTOMER SUPPORT SPECIALIST PROFILE CONTACT --Calabarzon, Philippines LinkedIn CORE SKILLS Administrative Task Calendar & Email Management Customer & Technical Support Social Media Management Workflow Optimization Data Management Tools: Salesforce, Shopify, Everything happens for a reason—adapt, thrive, and shine with purpose. With 7+ years of experience in administrative support and customer service, I excel at transforming chaos into productivity. Passionate about problem-solving and driving efficiency, I help businesses streamline operations and exceed goals. WORK EXPERIENCE G4CE BPO SERVICES PHIL. INC. Cold Caller JULY 2020 - JAN 2021 Engaged with potential clients, providing information about loan products and services. Verified customer information and validated accounts for accuracy. Maintained detailed records of interactions and updated customer information in CRM system. March 2017 - Jan 2020 TELUS INTERNATIONAL Operations Team Lead / Sales Verifier / Customer & Technical Support Onboarded and trained 15-20 new hires, ensuring 100% postprobation success. Audited 70-100 sales calls for compliance and accuracy. Upsold security products, boosting sales by 15% Provided support to customers, resolving email and tecnical issues. ClickUp, Canva, LastPass, Slack Microsoft Office EDUCATION Bachelor of Science in Office Administration TRAININGS Virtual Assistant Training Shopify Training Social Media Management Workshop Community Manager Internship EXPERT GLOBAL SOLUTIONS (ALORICA) April 2013 - March 2017 Operations Team Leader / Customer / Technical Support Trained and mentored new hires, ensuring team performance met KPIs. Managed operational goals, handled performance reviews, and led team efficiency. Provided technical support for Amazon devices, achieving 95% first-call resolution. Upsold products and services, enhancing customer service expereince. AEGIS PEOPLE SUPPORT Customer Service Representative JAN 2013 - April 2013 Managed customer hotel reservations for Expedia and processed orders. Resolved customer issues to ensure satisfaction and loyalty.