Greslyn Pilones

GRESLYN PILONES VIRTUAL ADMINISTRATIVE ASSISTANT EXECUTIVE SUMMARY A Virtual Assistant with expertise in executive support, marketing, billing, and operations management. Extensive experience in event planning, data entry, customer service, and streamlining administrative processes. Skilled in facilitating onboarding procedures and handling client facing tasks for new intakes. SKILLS & TOOLS Proficient in Microsoft Applications (Word, Excel, and PowerPoint) Outlook RT Tool / Hubspot Teams Microsoft 365 PowerBI Loom Sprout Zoom Canva Wordpress Facebook Page Manager Scheduling and forecasting data Detail oriented Excellent problem solver Good communication skills Open to continous learning GET IN CONTACT Mobile:--Cadahu-an Talamban Cebu City WORK EXPERIENCE VIRTUAL ADMIN ASSISTANT Calm Collective Therapy, NY, USA | June 2024 - Present Manage and create engaging marketing content for social media specifically Instagram and Facebook Submit accurate billing documentation using SimplePractice and Headway tool Perform outreach for marketing initiatives by researching related clinics Responds to clients and clinicians for scheduling and billing concern Creates and maintains trackers and manages analytics to track performance metrics while Coordinate multiple calendars across various platforms for intake and scheduling Follow instructions meticulously and deliver tasks promptly SENIOR CUSTOMER SERVICE REPRESENTATIVE Software Expert System B.V. | April 2024 - July 2024 Independently resolve customer inquiries using comprehensive knowledge of the company and protocols across different company entities Communicate customer feedback to relevant stakeholders and actively participate in swift resolution Contribute to the enhancement of processes, focusing on AI integration and customer experience optimization with the Expert College Netherland team SENIOR SERVICE DELIVERY SPECIALIST Kuehne + Nagel Cebu SSC, Inc. | January 2019- March 2024 Initiating and preparing registered shipments through lodging Sea Cargo tasks to Australia using Expedient and SEALOG tool Managing incoming shipments daily with the earliest ETA accordingly Handling Real Time tickets to address raised concerns from different departments; troubleshooting error whenever SCA is rejected from being lodged Actively communicate & collaborate with Focal Point from Australia's local branch office via scheduled zoom meetings or daily emails Executing fast, accurate transaction processing with data parsing, updating and organization ESL TEACHER 51 Talk | October 16, 2020 - April 17, 2021 Taught English Language to Chinese students with ages from 4- 55 years old Full time ESL teacher during pandemic CUSTOMER SERVICE REPRESENTATIVE (Amazon) Teleperformance | April 2016 - January 2019 Assisted sellers on creating a listing, fix stranded inventories and has excellent knowledge on how FBA works Conduct inbound and outbound calls to sellers of Amazon worldwide while meeting the expected KPIs for delivering best customer experience EDUCATION HISTORY CERTIFICATION CEBU NORMAL UNIVERSITY CERTIFIED SOCIAL MEDIA MANAGER BA Psychology S.Y- UNIVERSITY OF THE VISAYAS Business Administration - Marketing S.Y. 2020 (1 unit only) Coursebelt Learning Inc Issued Nov 2020 COOKING & CULINARY ARTS - NC II Department of Manpower Development and Placement Issued 2017