Grel Vanelli Vergara

Strategic and results-driven IT Management Professional with extensive experience in IToperations, infrastructure management, and enterprise system optimization. Provenexpertise in leading cross-functional teams, implementing scalable IT solutions, and drivingoperational efficiency in complex business environments. Skilled in IT service management(ITSM), ERP (SAP-ERP), enterprise application support, and cloud infrastructure. Adept atproject management, incident resolution, and process automation to enhance systemreliability, security, and performance. Proficient in SQL database management, CRMplatforms (Gorgias, HubSpot, Salesforce), and e-commerce technologies (Shopify). Aproactive leader committed to leveraging technology to drive business continuity,innovation, and long-term growth.