Gregory Martin Simoun De Luna

 Gregory Martin Simoun Manalon De Luna Lot10 B4 Beethoven Ideal Commonwealth, QC |- |- OBJECTIVE Strongly motivated individual looking for a position, where I can fully utilize my skills to provide excellent service. EXPERIENCE Telstra - TeleperformanceAugust/2015 - February/2017 Technical Support Representative – Complaints Team Effective listening and multi-tasking skills Follow standard processes and procedures Handling high risk customers and complex issues about internet connection Proper handling of objections in providing resolution Sidebar /Café 1771 - 1771 Group of Restaurants May/2014 - February/2015 Bartender / Assistant Server Point of Sales knowledge, punching cocktails and food orders Comply with all food and beverage regulations Restock and replenish bar inventory and supplies Maintaining an orderly, clean work space Daily inventory of the bottles (liquors and liqueurs) opened and unopened Interact with customers, take orders and serve snacks and drinks Assess customer’s need and preferences and make recommendations if needed Left company to find another bartender job, applied at Chillis and TGI Fridays Starbucks - Rustan Coffee CorporationAugust /2010 – July/2013 Barista / Coffee Master Proper opening and closing procedure Point of Sales knowledge, punching coffee and food orders Customization of bar drinks for customer’s preferences Doing extra mile to each and every customers Utilize knowledge of coffee drink combinations to prepare highly-specific coffee drinks, stock work stations; maintain sanitary and tidy work area. Conducting coffee seminars Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, up selling where possible. Left the company to study Food and Beverage course at MIHCA Magsaysay EDUCATION Technological Institute of the Philippines 2008 - 2010 Bachelor of Science in Information Technology Under Graduate TRAINING/ACHIEVEMENT/SEMINAR Assurance Complaints Training Program August/2016 Magsaysay Training Center October/2013 - November/2013 Certificate of Completion – Basic Training Magsaysay Center for Hospitality and Culinary Arts May/2013 - September/2013 Certificate of Completion – Food and Beverage Global Coffee Master Program February/2011 CHARACTER REFERENCE Ermin Tiangco Level 3 Supervisor - Telstra- Maureen Dela Cruz - Barin Assistant Store Manager - Starbucks- Reignielle Millar Supervisor – Flatiron-