Greg Wells
Everett, WA 98204 | - |-
IT Support Professional
Skilled, confident, and responsive IT support Professional with extensive experience in medical and corporate environments. Proven track record of supporting both in-person and remote colleagues. A strong collaborator with excellent troubleshooting and communication skills.
Core Skills
Windows Systems – XP / 7 / 10 / 11 | Computer Hardware, Laptops | Troubleshooting | Application Support | MS Office 365 | Microsoft Azure | Microsoft Endpoint Manager (inTune) | MS Active Directory | Atlassian products - JIRA / Confluence | Cisco AnyConnect VPN | Problem Resolution | User interface | Desktop Support
Work History
Clarivate AnalyticsOctober 2014 – January 2024
Senior IT Support Services Analyst
Served as the single on-premise IT support resource for 150+ employees in a bustling downtown Seattle office for over five years. (Office closed and went full remote in late 2019).
Managed move from old office space to new, set up conference rooms & desks, re-wired MDF.
Created, administrated, and terminated employee accounts, managed security groups & distros.
Provided excellent, rapid-response service, covering a broad range of IT-related issues.
Created and maintained thorough documentation of issues & procedures.
Puget Sound GastroenterologyAugust 2012 – October 2014
Desktop Support Specialist
Set up and maintained workstations for over 300 employees in five locations around the Puget Sound area.
Upgraded all workstations from Windows XP to Windows 7, resolved any resultant issues, and ensured all software was correctly configured and functioning.
Troubleshot and replaced hardware, sometimes in high-pressure environments and situations (i.e. in the room during medical procedures).
Did IT Orientation for new users, created and maintained documentation of procedures and known issues.
Handled software updates and deployments, virus remediation, printer installations, and other general IT-related needs.
Education
Associate of Science (AS), Computer Networking
ITT Technical Institute, Everett, WA
