Greg Ugo

Ossai Ugochukwu Gregry, Customer Service Representative Asaba,, Nigeria / Email:-Phone:- Results-driven and customer service-oriented professional with 3 years of experience as a Cold/Warm Caller, Chat /Phone/Email Support Agent. Skilled in generating leads, fostering client relationships, and promoting Sales to drive business growth. Seeking to leverage my excellent communication and sales abilities to contribute to the success of my team. WORK EXPERIENCE REPORT OWLS LLC Remote, USA Sales representative 01/2023 – 03/2024 Handling Inquiries: Responding to customer inquiries via phone, email, one-on-one, chat, or social media Providing information about products, services, policies, and procedures Resolving customer problems and complaints efficiently and effectively Investigating issues, identifying root causes, and implementing solutions Technical Support: Assisting customers with technical issues related to products or services Troubleshooting problems and guiding customers through step-by-step solutions Assisting with order placement, tracking, and processing Relationships manager to client at lift Above provety organization (LAPO my) AFFORDABLE HOME SOLUTIONS Remote, USA Cold caller | Customer care representative 07/2021 - 12/2022 Made outbound calls to potential clients, effectively communicating and promoting real estate services offered by the company. Qualified leads by asking relevant questions, gathering information about clients' budget, needs, and timeline. Scheduled appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process. Actively listened to customer inquiries and concerns, providing appropriate solutions and information. Handled customer complaints with calmness and professionalism, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. Collaborated effectively with team members to provide comprehensive support to potential clients. Stayed updated on real estate market trends to engage in informed conversations with potential clients. Consistently met monthly targets for lead generation and call volume. Actively sought feedback, attended training sessions, and adopted effective cold calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead generation success. LOTTERY REGULATORY COMMISSION F.C.T,Abuja Customer Service Representative / Internship 01/2021 - 06/2021 Providing accurate and timely information to customers regarding products, services and policies. Made B2B and B2C sales. Assisting customers with troubleshooting technical issues and resolving problems. Documenting and maintaining records of customer interaction, transactions, comments and complaint. Escalating more complex or unresolved issues to senior support staff or relevant departments EDUCATION Bachelor of Science: Science Laboratory Technology– 1st Degree Delta State University - Abraka, Delta State,Nigeria 2015 – 2021 CERTIFICATIONS Microsoft Excel Telemarketing Customer Care Service Microsoft Word SKILLS OVERVIEW Upselling \Sales • Shopify Knowledge • Zendesk • Email Management • • L Effective communication • Problem solving • Critical thinking • Microsoft Office • Data Entryl CRM software Phone / Chat Support E-commerce Cold \Warm Calling ACCOMPLISHMENTS Successfully resolved and closed an average of 50-60 customer inquiries per day, maintaining a high customer satisfaction rating. Implemented a new system for handling customer claims, resulting in a 20% reduction in claim processing time and improved overall efficiency. Received multiple commendations from customers for exceptional service, leading to a 10% increase in customer retention. Collaborated with the sales team to identify potential upselling opportunities, resulting in an increase in customer product adoption. Consistently met or exceeded key performance indicators, including average handling time, customer satisfaction scores, and first-call resolution rates. Achieved 120% of sales targets consistently throughout the year, resulting in significant revenue growth for the company. Developed and maintained strong relationships with a diverse client base, resulting in a increase in client retention rate.