Greg Joseph Medel

Greg Joseph Medel Dumaguete City, Negros Oriental. Philippines • -•-Customer Service Representative & Ecommerce Virtual Assistant with 4 years of experience in the BPO industry, specializing in outbound/inbound calls and email support. Proficient in social media management and e-commerce operations. Strong communicator with proven problem-solving skills, consistently delivering high-quality service and meeting performance targets in both independent and team settings. Experience JULY 2024-JULY 2025 Ecommerce Virtual Assistant | Gift Vista | Chicago, Illinois. Specialized in product launching, managing listings, SEO optimization, and pricing to drive sales. I update Google Sheets to track inventory and performance, create standard processes to streamline workflows, and design t-shirt mock-ups for marketing. I also conduct product research to identify trends and profitable opportunities. JULY 2023- AUG 2024 Customer Service Representative | MAKS Enterprises | Talay, Dumaguete City. I handled inbound and outbound calls to assist customers with inquiries and follow up on their concerns. I managed email communication to resolve issues and provide timely updates. Additionally, I provided comprehensive troubleshooting support to ensure customer satisfaction and effectively upsold products and discounts to enhance sales and improve the overall customer experience SEPTEMBER 2022-JUNE 2023 Records Retrieval Specialist | Peak Outsourcing| Calindagan, Dumaguete City. My primary responsibility is to manage the process of obtaining medical records for ongoing lawsuits and court cases. I conduct outbound calls to medical facilities to request the necessary documents, ensuring that all requests are handled efficiently and professionally. I also send follow-up emails to confirm receipt of requests and track the progress of retrievals. My role requires strong communication skills, attention to detail, and the ability to manage multiple cases simultaneously while adhering to confidentiality and legal requirements. AUGUST 2021- SEPTEMBER 2022 Customer Service Representative | Qualfon Strides | Bantayan, Dumaguete City. I specialize in handling inbound calls, providing exceptional support by addressing customer inquiries, resolving issues, and ensuring a positive experience. My role involves active listening, troubleshooting problems, and offering solutions efficiently while maintaining professionalism and empathy. I am skilled at navigating customer databases, managing call volumes, and consistently meeting service standards to enhance customer satisfaction. FEBRUARY 2019 – NOVEMBER 2019 (INTERNSHIP) Social Media Manager | Travelpud Inc.| Tubtubon, Sibulan. I am responsible for uploading posts to the company's main page and its affiliated groups, ensuring content is aligned with our brand voice. I moderate comments and engage with followers to maintain a positive online community. I handle inquiries through direct messages, providing timely and professional responses. Additionally, I create visually appealing banners and posters for the company's sponsors, ensuring each design effectively represents their brand and message. Skills • • • • • • • Proficient in document processing software, including Google Suite and Microsoft Office Skilled in editing tools such as Adobe Creative Suit, Canva and Wondershare Filmora Strong team player with collaborative work experience Excellent time management and organizational skills Proficient in English communication, both verbal and written Well-versed in computer hardware and software Adaptable, quick to learn, and able to perform under pressure • Organized, prioritize cleanliness to maximize work efficiency. Education JUNE 2020 Bachelor of Science in Information Technology | Negros Oriental State University Served the University Cultural Band for five years as a percussionist. Most Improved Percussionist,- Inventory Officer – University Cultural Band-