Greg Fitzpatrick

Gregory J. Fitzpatrick Product Strategist I UX Researcher I Content Creator Austin, TX -- Exploring the unknown to test assumptions and uncover insights that help organizations create better human connections. linkedin.com/in/gregfitz/ uxfitz.com RECENT EXPERIENCE STRENGTHS Product Manager/UX Researcher, CommunityShare Researcher I devotedly study the past to 2021 - PRESENT, Tucson, AZ (Part-Time Freelance Contract) create a better future. Match user needs to organizational objectives to articulate what success Problem Solver looked like and guide the product team to turn vision into reality for a product designed to help connect educators with community partners to create real-world learning opportunities for students of all ages. UX Researcher and Product Strategist, Drawbackwards 2018 - PRESENT, Phoenix, AZ (Part-Time Freelance Contract Position) Provide UX research, data analysis, and product strategy consulting services to help more than 16 clients (such as American Express, General Dynamics, and Sophos) design meaningful digital products and services. Content Strategist/Writer/UX Researcher, Freelance 2018 - PRESENT, Austin, TX Provide content strategy, create wireframes, and write blog posts, website content, and articles for clients like Skyscanner, Drawbackwards, Link Sta ng, AMBA, and Solari Crisis and Human Services. Corporate Communications Sr. Advisor, Dell Technologies I yearn to find solutions that bring things back to life. Relationship Builder I’m adept at breaking down walls and building links. Learner I voraciously acquire new knowledge and skills. PRODUCT STRATEGY Moderated Usability Testing Diary Studies & Field Research Persona & Journey Mapping Research and Survey Design Service Blueprints/Design EDUCATION 2010 - 2017, Austin, TX Managed the communications strategy for Dell’s financing arm (Dell Financial Services) to support its expansion to more than 20 countries, M.A., International Communication growth to more than 1,500 global team members and $6 billion of American University revenue, and integration with EMC Financial Services. B.A., English Literature University of Arizona Online Media Specialist, U.S. Department of State 2008 - 2010, Washington, D.C. Launched one of the first social media strategies in the U.S. federal government, building a YouTube, Twitter, and Facebook presence to promote the State Department’s international exchange programs. PORTFOLIO My work includes research for a wide range of corporations, government agencies, and nonprofits, including General Dynamics, American Express, Blue Cross/Blue Shield, and an education nonprofit. More at uxfitz.com. AWARDS Dell Financial Services (DFS) President’s Award U.S. Department of State Certificate of Appreciation Phi Beta Kappa Honor Society