Grecilda Durano

Worked at JP Morgan Chase as a customer service representative for 2 years. and has received several awards for getting good customer feedbacks or NPS
Works as billing consultant for Telstra since 2014
Works as billing consultant for Telstra on NBN
Promoted as Telstra NBN Ambassador, does process improvements, extracts data for reporting purposes and presents monthly reports to Managers
Worked as Case Manager for Telstra’s Moving Home team. Responds to customers from Order to Activation of phone and internet service to their new address
Ensures that the bills are accurate after full activation of their service
Currently working as Complaints Officer for Telstra... handling level 0 complaints that customers express dissatisfaction about Telstra products and services.
We ensure to resolve the issue according to ACMA and Telstra Policies to avoid customers escalating it further to Telecommunications Ombudsman

• familiar with Legacy tools such as AXIS, NPAMS, START
• familiar with Microsoft Outlook, Word, Excel, MS Teams, Powerpoint
• familiar with VDI, Siebel, Web Apps