Grazelle Edrosa

GRAZELLE ANNE N. EDROSA Date March 27, 1993 El Dorado Villas, Paranaque City, Manila, Philippines-- Objective To further enhance my skills and knowledge regarding customer service, as well as to impart what have I learned through almost 4 years in the airline industry. Education Mapua Institute of Technology June 5, 2015 BS Construction Engineering and Management Interior Design Institute January 2020 - Present On-going with my enrollment experience Project Management Coordinator | Makati Development Corporation From July 2015 – To July 2016 I manage our workplace from day to day basis, as well as to coordinate with respective department throughout the entire project. Consolidation of progress reports and presentations. Managing each supervisors progress on their tasks. Materials delivery and equipment supervision. Hand-over of finished residential units. Handling executive meetings. Cabin Crew | Cebu Pacific From Oct. 26, 2016- UpToDate In-charge of the safety of the passengers in-flight also giving them a first-class service despite of the company’s low-cost airline status. Handling people. Finally learned how to become a Customer-service oriented person, this is a big transition for me from handling huge organization into guests safety and comfort on each leg of flight. Cabin Crew | Qatar Airways From Oct. 5. 2018, 2020 - Present A much tougher job to deal with customers wants and needs. An eye-opener on how to properly execute handling of customers through this company. A higher level of standards and training compared to my previous local airline in the Philippines. Skills & Abilities Microsoft Office (word, excel, powerpoint) excellent Good at handling customer’s needs. Good on interaction with the customers. Easily understands and hears customers requests. Ability to make customers happy by giving extra effort on services. Ability to dealt with different nationalities and cultures. Graphic Design (Canva Software) Interior Design Space Planning AutoCad drafting Sketchup 3D making skills Fast-learner Adaptive to different environment Friendly and easy to work with Passionate about work and hardworking Humble yet competitive Positive Person Communication Hi I am Grazelle Edrosa, you can call me Grey for short. I am currently on floating status in my current employer. I am still on standby and waiting for them to call us back. I am not planning to stay there even more, thus, I am just waiting the right time to resign anytime this year. I am currently in Manila, Philippines, I took the unpaid leave my company offered, for the reason that it is best to stay with my family in these challenging times rather than staying Qatar and do nothing. Let me tell you my story. I am a hard-working young lady with big dreams in life. I am indeed an explorer, I must say. Jumping to one field to another different industry was not easy. I graduated an engineering degree in a prestigious and well-known university in the country. I chose to take risks and leave out my comfort zone, that’s why I ended up in aviation as a cabin crew. I had my own struggle at the first chapter of being a Cabin Crew. I dealt with people from different cultures, and I must say, that it is not only the guests on board that you have to deal with every flight but also your colleagues. Thus, once a flight is a fun flight, it just means that I was with the best set of crews with same passionate hearts as mine. This industry taught me a lot of values. Honestly, it mold me to always put my best foot forward. We have a high standard of services and I cannot take it for granted. We have to be the best of ourselves everyday even if we’re exhausted and dragging ourselves to work, for we have one thing in common and that is to make passengers safe and happy. Leadership In regards with my current job and experience I have managed and practiced my leadership skills onboard during the flights between me and my colleagues. Because, every flight, we have different roles and responsibilities. As an economy cabin crew member, I’ve been always the Galley Manager which tasks are to cooperate, manage, deal and to do troubleshooting with my co-worker’s challenges or help them with their responsibilities. Being a galley manager, has a major role in a flight, because it is our duty to check all our supplies and food will be enough throughout the flight. We have to oversee each and every equipment needed or else everything will turn out wrong. Being in this industry, with this kind of job that I have to deal with every day, changed my personality. I was able to humble myself, I have managed my emotions by going through a lot of patience. They trained us to work with finesse and class. Gave us a lot of trainings for customers satisfaction end experience. It is quite a critical role, but it is manageable. Also, the job would always be extra effective if all crew works and helps each other. It is where the saying goes ‘teamwork makes the dreamwork.’