Graham

GRAHAM KALU - |-SUMMARY Experienced Virtual Assistant with a proven track record of driving customer satisfaction and maximizing profitability through strategic relationship building and effective communication. Highly tech savvy, adapt at managing CRM tools, optimizing customer interactions, and ensuring exceptional service delivery, resulting in a splendid customer experience. Seeking opportunities in customer service, sales, or marketing where these skills can contribute to company growth. EXPERIENCE United Cash Home Buyers, USA (Remote) - Acquisitions Rep May 2024 – January 2025 • • • • Contacted and engaged potential homeowners to gauge their motivation to sell, demonstrating strong negotiation skills that resulted in 14 properties being successfully contracted within the first three months. Conducted comprehensive property analysis and ran comparative market analyses (comps) using tools like Google Maps, Zillow, and PropStream to determine maximum offer prices, ensuring competitive and profitable acquisitions. Negotiated terms and prices with homeowners, utilizing market data and persuasive communication to secure favorable deals for the companies various buying programs.. Maintained detailed records of negotiations and property evaluations, ensuring accuracy and transparency in all transactions, which supported seamless internal communication and decision-making. United Cash Home Buyers, USA (Remote) – Cold caller/ Leads Manager December 2023 - May 2024 • • • • Engaged with homeowners to assess selling motivation, building rapport that facilitated smooth transitions to the acquisitions team. Managed and optimized lead appointments, ensuring a seamless experience for both customers and acquisition managers. Crafted targeted campaigns that significantly increased lead conversions, contributing to the company’s growth. Utilized CRM tools to maintain accurate customer records, ensuring continuity and a positive customer experience. Data Entry Specialist AB Marketing , USA (Remote) – June 2023 – November 2023 • • • Made outbound calls to banks to verify customer cheques, ensuring accuracy and reliability of financial transactions. Inputted telemarketers' responses regarding cheque clearance and account validity into the database, maintaining data integrity and consistency. Conducted data validation in Excel for data and responses received from banks, identifying discrepancies and anomalies. • Identified areas for process improvement and implemented changes to increase productivity and efficiency. • Ensured adherence to regulatory compliance and company policies, maintaining the highest standards of professionalism and integrity. Insurance Supermarket , USA (Remote) – Customer Service Representatives- October 2022 – May 2023 • • • • Managed high-volume customer inquiries, maintaining a 95%+ satisfaction rate through effective communication and issue resolution. Collaborated with the insurance team to boost policy renewals by 15% and identify crossselling opportunities. Implemented a remote customer support strategy, reducing response times by 20% and enhancing customer loyalty. Consistently exceeded remote work productivity targets, demonstrating adaptability and self-discipline. EDUCATION Kwame Nkrumah University Of Science and Technology Ghana | Aug 2014 – Dec 2018 • BSC, Management with Computing (Second class Upper division) • Major: Human Resource Management. Certifications and training • • • • Developing customer Service Skills – Alison.com Customer Care Skills and Telephone Etiquette – Alison.com Project Management - Alison.com Diploma in Conflict Management & Negotiations Alison.com Skills & Interest • • • Good Communication skill Sales skill Active Listening Skill Reference: Available on Request. • • • • HR Data Entry Customer Rep Music • • Cold calling Skill Negotiations