Grady Bosamba Luemba
BILINGUAL AGENT
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Address: Philippines, Manila, Taguig City, Ususan, Vicero tower 2
Mobile: -
E-mail :-Nationality: Congolese
EDUCATION BACKGROUND
University of International Business and Economics UIBE(对外经济贸易大学)
China, Beijing (September 2014 – June 2018)
Bachelor degree in International Trade (Taught in Mandarin)
Central China Normal University (华中师范大学)
China, Wuhan (September 2013 – June 2014)
Chinese language studies (HSK4)
INTERNSHIP / WORK EXPERIENCE
Danby Appliances.
Philippines, Manila (July 2023 – December 2024)
As a French customer service representative, my daily responsibilities was to resolve customer
complaints and issues in a timely and professional manner via phone, email, and chat.
Amazon Operation Services Philippines, INC.
Philippines, Manila (December 2020 - February 2023)
As a fraud investigator, my daily responsibilities was to investigate all reports of suspicious
activity, communicate and listen to customer feedback, run internal checks, and create solutions
before they become risks.
Vodacom Congo ( Customer Service representative)
Congo, Kinshasa (Aug 2018 – September 2019)
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As a Customer service representative I use to answer emails regarding the activation of new
SIM Cards and making outbound calls to post-paid customers to remind them of their monthly
dues
ADDITIONAL SKILLS
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Good communication skills in French and English
Ability to work in a fast spaced environment with minimum supervision
High technical skill
Approach all work activities with deliberate focus to ensure that each task is completed
correctly, efficiently, and effectively.
Adept with Microsoft Office, with a focus on Excel, PowerPoint and Word.
Utilize interpersonal skills to motivate and encourage co-workers, understanding that
major goals are achieved through teamwork
LANGUAGES
French : Native
English : Fluent
Mandarin : Fluent
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