Grady Luemba Bosamba

Grady Bosamba Luemba BILINGUAL AGENT GET IN CONTACT Address: Philippines, Manila, Taguig City, Ususan, Vicero tower 2 Mobile: - E-mail :-Nationality: Congolese EDUCATION BACKGROUND  University of International Business and Economics UIBE(对外经济贸易大学) China, Beijing (September 2014 – June 2018) Bachelor degree in International Trade (Taught in Mandarin)  Central China Normal University (华中师范大学) China, Wuhan (September 2013 – June 2014) Chinese language studies (HSK4) INTERNSHIP / WORK EXPERIENCE  Danby Appliances. Philippines, Manila (July 2023 – December 2024) As a French customer service representative, my daily responsibilities was to resolve customer complaints and issues in a timely and professional manner via phone, email, and chat.  Amazon Operation Services Philippines, INC. Philippines, Manila (December 2020 - February 2023) As a fraud investigator, my daily responsibilities was to investigate all reports of suspicious activity, communicate and listen to customer feedback, run internal checks, and create solutions before they become risks.  Vodacom Congo ( Customer Service representative) Congo, Kinshasa (Aug 2018 – September 2019) Graduate CV template by reed.co.uk As a Customer service representative I use to answer emails regarding the activation of new SIM Cards and making outbound calls to post-paid customers to remind them of their monthly dues ADDITIONAL SKILLS .      Good communication skills in French and English Ability to work in a fast spaced environment with minimum supervision High technical skill Approach all work activities with deliberate focus to ensure that each task is completed correctly, efficiently, and effectively. Adept with Microsoft Office, with a focus on Excel, PowerPoint and Word. Utilize interpersonal skills to motivate and encourage co-workers, understanding that major goals are achieved through teamwork LANGUAGES    French : Native English : Fluent Mandarin : Fluent Graduate CV template by reed.co.uk