Gracious Margaret Ncube

Gracious Margaret Ncube-, Linkedin|https://www.linkedin.com/in/gracious-ncube-ncube1234/ Summary Friendly, empathetic, and attentive Virtual Assistant with 5+ years of experience in customer service and guest relations. Skilled in handling conversations with care, patience, and professionalism. Adept at creating a welcoming, supportive environment through text-based and voice interactions. Passionate about offering customised solutions, moderating online spaces, and ensuring positive experiences for all clients Work experience Freelance Executive Virtual Assistant UAE | January 2025 – Present ●​ Handling various administrative tasks, including email management, scheduling, data entry, and customer service. ●​ Adapted to diverse industries, offering tailored services to meet client needs, focusing on efficiency and accuracy. ●​ Collaborated with clients to organize data, track progress, and ensure quality service delivery. Human Resource Assistant (Training)​ Swissôtel Al-Ghurair, Dubai, UAE | September 2024 – January 2025 ●​ ●​ ●​ ●​ Managing the Bayan system to track staff attendance, leave, and employee records. Sourcing and maintaining a pipeline of qualified candidates to support recruitment needs. Coordinating onboarding processes, including documentation and orientation programs. Organizing and maintaining employee records for efficient retrieval. Room Service Order Taker Swissôtel Al-Ghurair, Dubai, UAE | Feb 2023 – April 2025 ●​ Handled high volumes of guest communications, ensuring prompt and friendly service. ●​ Acted as a communication link between departments, demonstrating excellent multitasking and empathy under pressure. ●​ Addressed guest concerns attentively, often resolving issues through clear and compassionate conversations. ●​ Recognized for consistent guest satisfaction and awarded "Smile of the House" (July 2024). Education Bachelor of Law (LLB)- University of Africa -) Virtual Assistant - Alx Africa March 2025 Workflow specialist -Asana academy March 2025 Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Empathetic Communication Active listening and supportive engagement with individuals online. Problem Solving Resolving conflicts calmly and tactfully. Maintaining a positive, respectful tone in online environments. Emotional Support Offering conversation and companionship for individuals seeking connection. Managing several chats simultaneously while maintaining quality interactions. Technical Skills- Familiar with messaging platforms Language English| Shona|Ndebele