GRACIENNE CHRISTIAN
Lincoln, CA 95648 | - |-| linkedin.com/in/gracienne-christian
PROGRAM AND PROJECT MANAGER
Experienced SAFe Agilist, Agile Coach, and Program & Project Manager with over 8 years of success in leading Agile transformations
and delivering complex technology projects across IT, healthcare, customer engagement, and ERP systems. Skilled in coaching Scrum teams,
business leaders, and product owners, driving end-to-end migration and deployment. I am passionate about enhancing Agile coaching,
leadership, and business development to deliver high-quality, value-driven solutions in fast-paced environments.
AREAS OF EXPERTISE
Project Management | Agile & Waterfall Methodologies | Project Delivery | Team Leadership & Collaboration | Quality Control & Safety
Compliance | Client & Stakeholder Relations | Team Empowerment & Coaching | Product Development | Project Scheduling & Resource
Allocation | Continuous Improvement
TECHNICAL SKILLS
Agile: Agile Scrum Team Management | Apply Cadences | Facilitate Scrum and SAFe® Events | JIRA | Confluence | MS SharePoint
EXPERIENCE
Accenture – United States
Program & Project Management Associate Manager
May 2022 – December 2024
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Spearheaded IT projects using a blend of Traditional and Agile methodologies, ensuring optimal project delivery and alignment with
client goals.
Led Scrum teams as a Scrum Master, driving continuous improvement by coaching teams through all Scrum events (Backlog
Refinement, Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospectives).
Identified and eliminated roadblocks, enabling teams to meet sprint goals and deliverables within the specified timelines.
Partnered with Product Owners to prioritize and refine backlogs, ensuring alignment with business objectives and customer needs.
Managed end-to-end project timelines, deliverables, and stakeholder communications, guaranteeing on-time and on-budget delivery.
Led the creation of new processes through the Project Management Office (PMO), establishing scalable practices that improved
delivery efficiency and quality control.
Implemented Salesforce projects using both Agile and Traditional project management methodologies, continuously reviewing and
optimizing project processes.
Conducted quality assessments, adjusting schedules and targets as necessary to maintain project integrity and ensure successful
delivery.
Acted as an Agile Coach, fostering a high-performance culture through mentorship and tailored training for development teams.
Dotcomjungle – United States
Project Manager
April 2021 – July 2021
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Managed IT project delivery by applying best practices in both Traditional and Agile project management, improving team
collaboration and project visibility.
Facilitated Scrum ceremonies, coached development teams on Agile methodologies, and continuously removed impediments to
ensure smooth sprint execution.
Collaborated closely with stakeholders and vendors to ensure clear communication and alignment, delivering projects on time and
within budget.
Developed and maintained detailed project timelines, ensuring all deliverables were met and executed in accordance with client
expectations.
Acted as a functional consultant by assessing business needs and working with technical teams to recommend and implement system
enhancements.
Sabbatical
September 2018 – March 2021
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Transitioned to the United States from Brazil while navigating the Green Card process and preparing for the next phase of my career.
Ultrapar – São Paulo, SP, Brazil
Business Systems Analyst
May 2012 – August 2018
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Led a global Oracle E-Business Suite implementation as a Project Manager within the PMO, successfully delivering projects by
managing timelines, risks, and stakeholder expectations.
Conducted thorough quality control throughout development cycles, ensuring adherence to standards and meeting executive and
client expectations.
Utilized Agile and Traditional project management practices to manage the end-to-end implementation and enhancement of Oracle EBusiness Suite modules.
Analyzed and optimized business processes to drive efficiency, collaborating with clients to identify areas for improvement and
proposing actionable solutions.
Delivered comprehensive reports and presentations to executives and stakeholders, ensuring transparency and alignment with
business goals.
Led the IT service catalog review and continuous improvement initiatives for Oxiteno USA, Mexico, and Brazil, leveraging ITIL
standards for better operational outcomes.
Oxiteno USA/Mexico
Oracle E-Business Suite Support Specialist
May 2012 – August 2018
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Delivered end-to-end product support for Oracle E-Business Suite R12, providing effective issue resolution through Service Requests,
Incident Management, and Change Control processes.
Championed continuous improvement initiatives for IT Service Requests, driving efficiency across Oxiteno’s USA, Mexico, and Brazil
teams.
EDUCATION
Master of Business Management
FGV - Fundação Getúlio Vargas, São Paulo, SP, Brazil
CERTIFICATIONS
Certified SAFe® 6 Agilist
Certified SAFe® 6 Release Train Engineer
Scaled Agile, Inc.
Generative AI Overview for Project Managers
Project Management Institute
DevSecOps Foundation (DSOF)
DevOps Institute
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
Google Project Management Certificate
Coursera
Certified Scrum Professional® - Scrum Master (CSP-SM)
Advanced Certified ScrumMaster (A-CSM)
Certified ScrumMaster® (CSM)
Certified Scrum Product Owner® (CSPO)
Scrum Alliance
Certificate Program in Agile Project Management
UC Berkeley Extension
