Gracielle Tumbocon

GRACIELLE TUMBOCON VIRTUAL ASSISTANT/CUSTOMER SERVICE REPRESENTATIVE CONTACT PROFILE I am an experienced and reliable Phone (02) 621 - 5611 Email/ tumbocongracielle@ Skype gmail.com individual seeking to apply my substantial knowledge and proven track record of effective Customer Service skills to the role of a quality driven Virtual Assistant. For the past few years, my job experiences have made me a EDUCATION 2014 consistent and dedicated individual in Metro Manila College Bachelor of Secondary Education Major in English providing quality driven customer service and administrative assistance for diverse clients in various parts of the SKILLS world. As I have experiences in technical *Good communication skills support, customer service, appointment Word,Excel and Powerpoint *Knowledgable in basic MS setting, sales and administrative tasks. I *Experienced in using can also do data entry, transcription or Canva research. *Well experienced in Data Entry, transcription and research *Trustworthy *Creative *Can speak English and Filipino fluently *Eager to learn and willing to be trained EXPERIENCE 2018 UNITY HEALTH CENTERS, INC / EVOLO SPA Appointment Setter/ Virtual Assistant/ Customer Service Representative * Consistently answer customer’s specific questions and efficiently problem-solve to get off the phone to answer the next inbound call. * Inform customers and answer queries regarding company/ business FAQS & POLICIES. * Assist customers in booking an appointment. * Answer location inquiries * Checking availability for customers * Reschedule or cancel customer appointments * Transcription of medical records * Article writing * Email Marketing using MailChimp * Processing Payroll of Employees 2017 TELEPERFORMANCE PHILS. AT&T ACCOUNT Customer and Technical Support * Deliver service and support to customers for their TV, Internet and Phone Services using and operating automated call distribution phone software. *Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services of AT&T. *Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business *Follow up and make scheduled call backs to customers where necessary. 2016 TELETECH VERIZON ACCOUNT Sales Associate, Technical Support and Customer Service *Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. *Identify and assess customers’ needs to achieve satisfaction *Cancel or upgrade accounts for TV, phone and internet services. *Suggest solutions when a product malfunctions. *Sell company’s products by advocating its good points. 2014-15 VXI GLOBAL SOLUTIONS WESTERN UNION EUROPE/MIDDLE EAST/ ACCOUNT Account Associate *Assist tellers and branch managers with placement of orders, refunds, or changes in Money Transfers. *Answer inquiries and provide assistance to Company Accountants in updating their payroll transactions. *Distinguish and report possible frauds and scams on transactions to authorities thru email or phone calls. - METRO MANILA COLLEGE - THE MOULDER PUBLICATIONS (PART TIME) Managing Editor/ Writer *Planning daily, monthly or weekly events and trainings for future writers and content editors. *Training writers, editors and photojournalism students from high school and college department. *Hiring, coaching and supervising other school publication personnel. *Collaborating with editor in chief to determine issues with content and topics. *Writing contents for creative articles or topics. *Editing and Proofreading articles before publication. *Researching and evaluating information on articles, validating accuracy of information provided. *Creating budget proposal