Gracie M. Cantuba

Name: Gracie M. Cantuba Physical Address: 1085-C M.J. Cuenco, Cebu City Contact numbers:- Email Address:- WORK EXPERIENCES RJL Car Aircon and Muffler Center Office Staff/ Cashier January 2001 - December 2010 ● ● ● Office and clerical works, filing and records management Petty cash handling Answers telephone inquiries and incoming calls/ handles inter-office communications Cebu Pacific International Language Services ESL Teacher January – February 2011 ● Teaches English language to Korean students Innodata Knowledge Services, Inc. Production Associate August 16, 2011 – March 31, 2012 ● Formats books into EPUB and data entry jobs Access E-Talk Plus, Inc. HR Personnel May 2012–September 2013 ● ● ● ● ISO Documentation Processing Facilitate exams to applicants Prepare Individual Time Record every payroll cut-off Assists in all HR tasks Teleperformance Philippines Customer Service Representative/Quality Assurance Analyst February 18, 2014 – March 25, 2018 ● ● ● ● Handles Inbound calls Assists customers with billing and technical concerns Listen and monitor agent’s calls for quality assurance Provides and submit feedback to help agents improve in providing excellent customer service VBP Back Office Solutions Financial Planning Assistant October 22, 2018 - January 21,2020 ● ● ● ● Admin tasks Data Entry Research Insurance Quotes PERSONAL DETAILS DOB: Sept. 15,1977 Birth Place : Sambulawan, Mobo, Masbate Nationality : Filipino Gender : Female Marital Status : Single SKILLS Office Administration Skills, Excellent Communication Skills, Microsoft Office Applications Customer Service, Basic Accounting, Quality Assurance Skills, Decision-making, Can work under pressure, Good Time Management, Data Entry EDUCATION Tertiary Level Masbate Colleges Rosero Street, Masbate City, Masbate Bachelor of Science in Accountancy- Secondary Level Mobo National High School Mobo, Masbate- Elementary Level Pinamarbuhan Elementary School Pinamarbuhan, Mobo, Masbate-