Graceza Faith Abello

WORK EXPERIENCE APPOINTMENT SETTER OutsourceSg.com Pte Ltd Graceza Faith Abello APPOINTMENT SETTER CUSTOMER SERVICE REP SALES REPRESENTATIVE Mandaue City, Cebu Philippines, 6014 gracezafaithliston@gmail. com - PROFILE Organized Receptionist and Appointment Setter with 5 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. SKILLS Office administration Lead Generation Cold Calling Apr 2020 - Dec 2021 Received in-bound calls and initiated out-bound daily calls to introduce customers and clients to products and services offered. Answered phone calls, set appointments and answered questions from potential customers. Scheduled and confirmed appointments and meetings for senior management team. Addressed client inquiries and updated database information. Scheduled follow up calls with potential customers to gain interest in scheduling appointments. Entered daily data in computer systems and documented office activities. SALES REPRESENTATIVE 411 BPO Jun 2019 - Dec 2020 Developed and delivered engaging sales introduction to convey product benefits. Retained excellent client satisfaction ratings through outstanding service delivery. Trained and mentored new sales representatives. Met with existing customers and prospects to discuss business needs and recommend optimal solutions. COSTUMER SERVICE REPRESENTATIVE Executive Boutique Jan 2018 - Jan 2019 Answered constant flow of customer calls with minimal wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Setting appointments EDUCATION HISTORY Customer and client relations MS OFFICE (Word, Excel, PowerPoint) Google Sheet Associate of Science: INFORMATION TECHNOLOGY Datamex Insitute of Computer Technology Jun 2012 - Mar 2014