Gracewealth Adolphus

GA GRACEWEALTH ADOLPHUS-/ - SUMMARY Proven track record in enhancing customer satisfaction and retention at 69 Waves Beauty, leveraging exceptional communication and problem-solving skills. Excelled in database maintenance and customer service, achieving significant improvements in CRM report evaluations. Skilled in multitasking and organization, consistently exceeding sales and service goals. SKILLS Communication Email management Problem - Solving Time management Empathy Problem-solving Organizational Skills Spreadsheet management Time/calendar Management Online scheduling Email Management Team collaboration Data Entry Customer service Task prioritization Attention to detail Multitasking and organization Meeting documentation Database maintenance Document preparation Lead generation Data entry WORK EXPERIENCE Customer Support Virtual Assistant / 69 Waves Beauty 12/2021 - Current Strengthened customer retention by offering discount options. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Provided exceptional customer service to ensure customer satisfaction. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas. Excelled in exceeding daily credit card application goals. Prepared and evaluated CRM reports to identify problems and areas for improvement. Answered inbound calls, chats and emails to facilitate customer service. Used approved scripts to de-escalate angry customers during telephone interactions. Updated databases with new and modified customer data. Supported sales team members to drive growth and development. Developed strong customer relationships to encourage repeat business. Answered customer inquiries via phone, email, and chat. Administrative Virtual Assistant / Faces by O 12/2020 - 12/2021 Generated weekly progress reports detailing tasks completed during the week. Created PowerPoint presentations to effectively communicate ideas. Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies. Drove customer feedback to deliver information to management for corrective action. Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Coordinated travel arrangements, including flights, accommodations, and itineraries. Provided basic technical support, troubleshooting common issues with software and hardware. Designed templates for emails, newsletters, webpages. using HTML and CSS. Managed social media accounts, posting updates and engaging with the audience. Compiled data from various sources to create reports and presentations. Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records. EDUCATION Virtual Assistance ALX Africa EDUCATION CERTIFICATION ALX Africa, Virtual Assistance REFERENCES References available upon request.