Gracelda B Pesquiza

Gracelda B. Pesquiza No. 29 Caballero St. Town and Country Executive Village Brgy. Mayamot, Marcos Hi-way Antipolo City, Philippines 1870 -- ____________________________________________________________________________________ Career Objective To secure a position as a Restaurant Supervisor offering effectiveness in managing guests, staff members and patrons utilizing invincible customer service, leadership, and communication. ______________________________________________________________________________________ Key Skills  Point of Sale (POS) system operation   Knowledge of SAP, MS word, excel, outlook and internet Customer care    Food safety understanding Works well under pressure Upbeat, outgoing and positive Interpersonal skills Work Experience Cross Could Internet Café Self-Employed- Owner- November 2019- March 2020  Responsible for overseeing day to day operation.  Ordered merchandise needed for the store.  Paid monthly utilities.  Deposited daily sales on weekly basis.  Applied/renewed business permit.  Processed employee salary. Aman Parties Organizers Services LLC Food and Beverage Associate (Banquet Service) December 2018 to October 21, 2019  Ensure guest experience is a memorable one  Assist and support other banquet staff in serving guests  Ensure a safe working environment by following all work practices  Adequately read and follow banquet event order  Serve guests at banquets, meetings, events, conventions and conferences National Trading and Development Establishment, Dubai UAE- Haagen Dazs Food and Beverage Supervisor- Sept 2017 to October 2018  Managed all F&B and day to day operations within budgeted guidelines and to the highest standard.  Received payment via cash, card or voucher.       Identified customers’ needs and respond proactively to all of their concerns. Established targets, KPI’s, schedules, policies and procedures. Responsible for ordering food and non-food items and other restaurant supplies. Performed daily and monthly inventory. Complied with all health and safety regulations. Reported on management regarding sales results and productivity. Airest Middle East –Lagardere Abu Dhabi, UAE- Bricco Pizza and Pasta Junior Branch Supervisor –January 2012 – May 2017        Responsible for assisting restaurant manager in the supervision of whole food and beverage operation. Provided excellent guest satisfaction and increased productivity standards by utilizing available resources. Maintained administrative functions- inventory, employee attendance, track and send sales report at the end of the shift. Taken corrective actions if necessary to ensure standards are maintained. Supervised check or credit policies and procedures and cash handling Checked restaurant on daily basis to ensure cleanliness, high-quality food and food presentation. Responsible for performing other related duties as assigned. Ankies Resto-Bar- Metro Manila, Philippines Food and Beverage Attendant, February 2010 – February 2011     Greeted and served food and beverages to customers. Controlled guest checks and secure proper payment. Maintained proper condition and cleanliness of dining areas and servicing equipment. Performed a combination of supportive function. Burger King, Jawad Business Group Front of the House, July 2005 - January 2010  Took and delivered customers' orders.  Cleaned, unwrapped, sliced and trimmed foodstuffs utilizing manual and electric appliances.  Handled patrons at counters.  Stocked refrigerators and salad bars.  Received payment for sold food items. Education University of Perpetual Help-System Biñan Calabarzon, Philippines Bachelor’s Degree in Hotel and Restaurant Management, Graduated April 2004 Trainings and Certificates TSI Quality Services Person in Charge (PIC-3) Award Level 3 w/ Merit 13/02/2018- 12/02/2023 Essential Food Safety Training- Syscoms College Abu Dhabi, UAE 15/01/2013- 14/01/2018 L2 Award in Food Safety Basic Food Hygiene- Boecker Examination Date: 01/09/2016