Grace Vickie Magaji

👋 Hello there! I'm Grace, a skilled and dedicated virtual assistant in Customer Service with extensive project management experience to enhance your business operations. I specialize in providing top-notch customer service, project management and administrative support, tailored to meet your unique needs.

How I Optimize and Organize Your Workday/Schedule:

🔍 Assessment: I begin by understanding your specific needs, priorities, and deadlines to ensure a customized approach.

🗓️ Planning: Using Hubspot, I create a structured daily plan, breaking down tasks into manageable segments for maximum efficiency.

📊 Prioritization: I prioritize tasks based on urgency and importance, ensuring critical tasks are completed first.

⏰ Time Management: I allocate specific time slots for each task, including necessary breaks to maintain productivity.

📈 Monitoring: I continuously monitor progress through Asana and adjust the schedule as needed to accommodate any changes or unforeseen tasks.

💬 Feedback: I provide regular updates and seek your feedback to refine and improve future scheduling.

How I Handle Customer Support:

👋 Greeting: I ensure a warm and professional greeting, establishing a positive interaction from the start.

👂 Understanding: I actively listen to your customers' concerns to fully understand their needs.

🔧 Resolution: I provide accurate information and solutions promptly, leveraging my knowledge and resources to resolve issues efficiently.

📞 Follow-Up: I ensure follow-up to verify customer satisfaction and address any remaining issues.

📝 Feedback: I document feedback to identify areas for improvement and enhance future customer interactions.

Certifications:

🎓 Certified member of the Institute of Information and Technology (NIIT)

🏅 Chartered Institute of Human Resource Management (CIHRM)

🌐 International Project Management Professionals (IPMP)

📊 Institute of Scientific Management Studies (ISMS)

Abilities:

⌨️ Typing speed of 40 wpm

⏱️ Average response time of 50 seconds for handling multiple phone calls

🤝 A team player who excels in collaborative environments and can work effectively with little or no supervision.

By partnering with me, you gain a customer support specialist who is committed to enhancing your business's success. My proven track record includes a 95% success rate in service delivery, managing over 100+ inquiries daily.

Let me help you streamline your operations and provide exceptional support to your customers.