Grace Sylvester

Hi there! I’m a dedicated professional with nearly 6 years of experience specializing in customer service, sales development, and virtual assistance. I’m passionate about delivering top-notch service, whether working independently or as part of a team.

I have a strong foundation in managing customer interactions, resolving issues, and driving business growth, all while maintaining a high standard of service.

In my role as a Customer Service Representative at Mama Local Stores, I excelled in managing high volumes of customer inquiries, providing prompt and effective resolutions, and processing payments and returns. My ability to de-escalate conflicts, maintain data accuracy, and foster strong customer relationships consistently contributed to enhanced customer satisfaction and brand loyalty.

As a Sales Development Representative, I was instrumental in generating new business opportunities through proactive lead qualification and cold calling. I maintained a high daily volume of outreach, skillfully managed leads through the sales pipeline, and contributed significantly to revenue growth.

In my capacity as a Virtual Assistant at Inspired Ink, I provided specialized support to clients in the literary and creative sectors. My expertise in utilizing virtual assistant tools, managing client communications, and coordinating projects ensured seamless operations and client satisfaction. I also integrated AI-powered technologies to optimize workflows and enhance efficiency.

Core Skills and Expertise:

Customer Relationship Management (CRM)

Conflict Resolution and De-escalation

Virtual Assistance and AI Integration

Sales and Lead Generation

Data Entry and Management

Multitasking and Time Management

Effective Communication (verbal and written)

Active Listening and Empathy

Problem Solving and Critical Thinking

Microsoft Office Suite and Google Workspace

Social Media and Online Community Management

Process Improvement and Optimization

Customer Satisfaction and Retention Strategies

AI-Powered Virtual Assistance Tools

Attention to Detail and Data Integrity

Team Collaboration and Leadership

Business Acumen and Industry Knowledge

My background in customer service is strong—I’ve handled high volumes of inquiries, resolved issues efficiently, and maintained excellent customer relationships. At the same time, I’ve developed valuable skills in sales and lead generation, contributing to business growth through proactive outreach and effective pipeline management.

In addition, my experience as a Virtual Assistant allows me to seamlessly integrate technology into daily tasks, optimizing workflows for a wide range of clients. I’m proficient in Microsoft Office Suite, Google Workspace, CRM tools, and data management.

I’m committed to providing reliable, detail-oriented support that drives customer satisfaction and business success. Let’s connect—I'm here to help you achieve your goals!