Grace Sunday

I am a Tech enthusiast who has made a 360° journey from customer service to data analysis to cloud computing and back to customer service, my first love.

With over four years of experience, I don't just resolve customer inquiries; I transform them into opportunities. I thrive in fast-paced, customer-obsessed environments where I turn routine interactions into memorable experiences and customers into loyal advocates.

Having me on your team ensures excellence.

My top skills include:

✅ Handling customer inquiries

✅ Time Management

✅ Conflict resolution

✅ Team collaboration

✅ Effective communication

✅ Maintaining detailed records

✅ Utilizing different communication channels

✅ Research

✅ Phone & Email support

✅ Email marketing

I'm proficient in using the following tools and software to support remote teams effectively:

🌺 Customer Relationship Management: Gorgias, Salesforce, HubSpot, Zendesk, GoHighLevel

🌺 Communication & Organization: Slack, Microsoft Teams, Zoom, Google Chat, Notion

🌺 Email Management: Outlook, Gmail

🌺 Support Platforms: Freshdesk, Intercom, LiveChat

🌺 Data Management: Google Sheets, Microsoft Excel

My years as a customer support specialist has seen me do the following tasks:

✅Customer Interaction: Engaging with customers via chat, phone, or email to address their queries and concerns.

✅Issue Resolution: Assisting customers with issues related to orders, returns, refunds, and product information.

✅Problem Diagnosis: Utilizing internal tools to identify problems and provide effective solutions.

✅Cross-Functional Collaboration: Working with various teams to resolve complex customer issues.

✅Performance Metrics: Aiming to meet targets such as resolution time and customer satisfaction scores.

When it comes to customer support, choosing a provider that acts as a true partner is vital.

As a committed partner, I am dedicated to helping my clients succeed by delivering exceptional service and continuous improvement. By entrusting your customer support needs to me, you'll ensure a positive experience for your clients and a stronger reputation for your business.

Don't settle for just another purveyor; let's schedule a quick call and see how I can help your business thrive.