Grace Subingsubing

EMPLOYMENT HISTORY GRACE SUBINGSUBING CUSTOMER SERVICE REPRESENTATIVE Customer Service Representative SYKES ASIA INC. | 2015 -2016 - Assisting customers with what will be the right plan of their AT&T phone plan - Determine and provide resolution of inquiries and issue - Assisting Basic Troubleshooting of their mobile phone - Customer Service Representative PERSONAL PROFILE I am professional Customer Service Representative for 5 years experience in providing excellent customer support and building customer loyalty. SKILLS & ABILITIES - Customer Service Support - Virtual Assistant - Data Entry - Facebook Ads - Basic Email Marketing CONTACT INFORMATION Home:- Cell:- Email- Facebook: @gsobingsobing Instagram: @antiampograce Twitter: @GSubingsubing CONVERGYS | 2016 -2017 -- Assisting with sending their Citi credit card - Validate charges on customer's account - Assisting with decreasing and increasing credit limit CONVERGYS | 2017 -2019 - Assisting customers with their Sprint plan and help to understand their bill - Activate new Sprint phone iPloy Staffing Solutions Inc. | 2019 - Present -Assisting customers on what time their medical equipment will arrive - Rescheduling any delivery time frame of their product EDUCATIONAL HISTORY Cebu Technological University -Bachelor of Science in Information and Communication Technology | 2010 -2015