Grace St.Eloi

Grace St.Eloi Vernon, BC, Canada-______________________________________________________________ OBJECTIVE Technical Writer (English is my native language) CAREER SUMMARY 15 years of experience in preparing documentation for leading-edge organizations including Healthcare, Finance, Manufacturing, and Sales. Results-oriented technical writing - able to publish a wide range of documentation including web content, technical manuals, user training guides, reference manuals, white papers, and others. SKILL COMPETENCIES Extensive technical writing publications in the following areas: System design End-user training manuals Data dictionaries Data conversion Software test protocols JAD facilitation White papers Functional specifications ROI analysis ACCOMPLISHMENTS  Provided analysis and design services to enhance ESP (Hospital scheduling software). Responsible for writing business requirements, designing Windows-based screen specifications, and preparing Use Case scenarios  Defined requirements/functional specifications for worldwide automated billing interface (SQLServer to SAP) for Microsoft Consulting Services  Prepared documentation for automation of customer service for BC Gas using wireless technologies. Provided JAD facilitation for process re-design of Customer Care center. Prepared Request for Proposals (RFP); prepared documentation for selection process ($3 million purchase - 300 end-users)  Prepared end-user documentation for Windows-based accounting system. Coordinated data conversion activities, prepared QA testing protocols, and prepared end-user software training manuals.  Performed systems analysis/data modeling; database design, interface specifications for integration with Maximizer Sales/Order Entry module and manufacturing systems  Performed data modeling, prepared data dictionaries and provided software training to implement Laboratory Information Management System _______________________________________________________________________________________ Page 1 of 2 Grace St.Eloi Vernon, BC, Canada-______________________________________________________________ EDUCATION 1998 Certificate - Entrepreneurial Training 1986 B.Sc. – Chemistry - emphasis in Computer Science REFERENCES Available upon request _______________________________________________________________________________________ Page 2 of 2