Grace Philip
Abuja 900271--
Talented and professional customer service representative, seeking a position in a new environment to
utilize my skills in any working environment, using information and policies to establish an efficient and
accessible service.
PERSONAL INFORMATION:
Sex: Female
Nationality: Nigerian
Willing to relocate: Anywhere
Personal Details
Currently Employed: No
Date of Birth:-
Highest Level of Education: Master's
Industry: Call Center, Customer Service, Media & Communications, Other
NYSC Status: Completed
Work Experience
CALL CENTER REPRESENTATIVE
CoAmana Company LTD - Abuja
December 2022 to January 2024
• Reminders and recovery checks to the field team
• Agent and farmer verifications - ensure that the agents and farmers have accurate information about
Amana Market
• Engagement calls to Unit Managers to convert them to active users on the platform
• Respond to messages sent to the Amana Market Whatsapp
• Receive, log, and ensure the resolution of Customer Complaints
• Help customers place orders to agents via the Amana Market Platform.
• Agent loyalty, welfare, and relationship management
CUSTOMER CREDIT OFFICER
Grace and Mercy household improvement initiative - Federal Capital Territory
November 2020 to November 2022
1. As a credit officer, I was charged with the responsibility of preparing loan applications, evaluating
clients’ financial information, and calculating risk ratios. To be successful in this role, you should have a
good understanding of lending procedures and customer service experience.
DUTIES AND RESPONSIBILITIES
1. Review loan requests
2. Assess clients’ financial status
3. Evaluate creditworthiness and risks
4. Contact clients to gather financial data and documentation
5. Analyze risks and approve or reject loan requests
6. Calculate financial ratios (e.g. credit scores and interest rates)
7. Set up payment plans
8. Maintain updated records of loan applications
9. Follow up with clients about loan renewals
10. Monitor the progress of existing loans
CIVIC EDUCATION TEACHER
NYSC KEBBI STATE - Birnin Kebbi
November 2019 to October 2020
RESPONSIBILITIES: Conduct assembly, Prepare Lesson Note,
Teach students, Prepare Exam Questions, Type Exam Questions.
NEWS EDITOR ASSISTANT
FCT ABUJA - Abuja
April 2018 to December 2018
RESPONSIBILITIES: Preparing of weather report, Sourcing for news online, Proof
-reading of edited news, working shifts at the reception.
Kogi State University Student
National Association of Library and Information Science Student - Anyingba, Kogi State
December 2014 to March 2018
Student Practice
Education
BLS in Library and Information Science
Kogi State University - Anyingba, Kogi State
January 2015 to February 2019
Skills
• Customer service
• Communication skills
• Maintenance
• Organizational skills
• Phone Etiquette
• Computer Skills
• Cold Calling
Languages
• English - Fluent
• Yoruba - Fluent
• Hausa - Fluent
