Grace Pedro

Grace Pedro VIRTUAL ASSISTANT SCHOOLS ATTENDED UNIVERSITY OF THE CORDILLERAS EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. Content Writing Customer service support CONTACT ME AT: -- live:.cid.7ab6c8cbafb26ca6 Address: Kisad, Baguio City, Philippines, 2600 BA Communication | August- Knowledge in office works and procedures. Have studied Event Management, Bookkeeping, Call Center Management, and Front Office Management. Content Writing, Journalism, Broadcasting, Market Research, Humanities and Social Sciences KING’S COLLEGE OF THE PHILIPPINES Humanities and Social Sciences | August- Responsible for some or all of an organization's accounts, known as the general ledger. Recorded all transactions and post debits (costs) and credits (income). Research of all types, Journalism WORK EXPERIENCED LEAD QUALIFIER Calls Experts - Insurance Supermarket | November 2023 - August 2024 US Based company that offers insurance policies, debt collection, and Canadian accounts. Mastered how to effectively object and convert uninterested leads into a successful live transfers. Mastered lead engagement with leads while waiting for advisors (waiting time is usually around 20- 50mins) so they won’t hung up. Superior knowledge of company offers and rebuttals, Experiment given script and not only reading through it. Converting live transfers into sales. Consistent top sales converter of the month. CRM: Slack Tools: Chase dialer, google sheets, google calendar WORK EXPERIENCED CONTENT WRITER AND SOCIAL MEDIA MANAGER Zeteo Media Productions | August 2023 August 2024 Philippine-based company but clients were from different countries in South and North America. Write compelling podcast show notes, social media contents, and engaging with audience. Basic graphic editing for social media contents, making it consistent and with effective branding. Schedule social media postings regularly and making sure every show’s schedule is consistent. Tools used for social media managing: Buffer, CoSchedule, Libsyn, Google Calendar, Meta Facebook, WordPress, Captivate, LinkedIn CRM used: Zoom, Discord, Slack, Hootsuite Schedule company advertisement through LinkedIn and website. Ensuring every podcast show stays on track. Conduct a podcast audit every two weeks to verify that they are consistently achieving high viewership. Also make sure to send them recommendations to increase viewers rate. Search engine operations Write articles and blogs about the company and upon clients’ special requests ADMINISTRATIVE ASSISTANT INTERN Philippine Military Academy | July 2022 September 2022 Welcomes VIP visitors (Army generals, Philippine president, the cabinet, Military officials, veterans, etc.) and make sure every people in charged of their safety are coordinated well. Wrote articles about military officials that offers inspiring and wholesome stories to share. Answer phone calls from different departments. Wrote proposals and in charge of mastering and hosting big events inside the academy. WORK EXPERIENCED TECHNICAL SUPPORT INBOUND AGENT Teleperformance | February 2023- August 2023 A BPO company located in the Philippines graveyard shift | WFH Inbound call center agent and chat support. Troubleshoot customers’ streaming devices Handle customers’ complaints about the streaming company and respond to them in a positive way. Sell streaming services Take charge of their billing payments and make sure we enter the payment right and fast. FRAUD ANALYST INBOUND CALL CENTER Concentrix | September 2022 - January 20233 BPO company | Philippine based | Graveyard shift | WFH Safeguarding customers’ bank accounts through regularly notifying them how safe their cards were. Issue them new cards when necessary. Respond to customers’ complaints. Handling Contract Objections & Failures. PRODUCTION ASSISTANT INTERN Ray Casa Group of Companies | April 2022 June 2022 Media Production Company Wrote stories about indigenous people, big events like Man of the World 2022. Basic graphic editing. Wrote social media contents. SPECIAL ORGANIZATION LITERARY AND NEWS EDITOR Official University Publication Covers important events both inside and outside the school, and writes compelling stories for online platforms and the newspaper. Check and proofread writers’ written stories. Responsible for checking daily updates inside and outside the university and assigned tasks to different writers. Have to think of a creative way on how to inspire, educate, and entertain audience. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.