Grace Ononlunose

Grace Osejiyon Ononlunose Port-Harcourt, Nigeria - ⸱- PROFESSIONAL EXPERIENCE Ecole Cherrywood . August, 2021 – Present, Virtual Assistant(Admin Support)         Provided professional administrative, technical, and social media assistance for the company remotely from a home office. Managed calendars for more than 5 directors in the company. Collaborate with other collegue to understand customer needs and request Contacted over 700 businesses or private individuals by telephone to solicit sales for goods or services Opened, read, route and distributed incoming mail and other materials and answer routine letters Established work procedures and schedules which improve daily task achievement by 50% Organized 5+ monthly meetings and the logistics, including scheduling, preparing the facility, and organizing materials in binders for attendees Supervised and evaluated a junior team of 3 team members to ensure assignment procedures were followed Rashmed IT Service Remote. March 2021 – Present. Virtual Assistant (Customer Service/Telemarketer)       Reduced customer service and billing complaints by 11% within the first year, by exchanging merchandise, refunding and adjustingbills in a timely, efficient manner. Complied 100% with corporate and regulatory policies regarding information confidentiality and privacy. Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services Created customer satisfaction survey utilizing Google Sheet increasing customer retention by 15% and onboarding new customers by 23% Customer perception of the service department was revamped and improved by demonstrating genuine concern for the customer's business and success, soliciting feedback, and developing solutions, resulting in up to 80% return business and referrals for the company. Adapted sales scripts to better address the needs and interests of specific individuals, resulting in a 34 percent increase in lead conversion. Queens Digital Service, Nigeria. Sept 2018 – Febuary 2021. Admin Assistant       Managed calendar of appointments, filed expense reports, composed and prepared confidential correspondence Handled all domestic and international travel reservations, cutting company travel expenses by 12% Answered and screened telephone calls (15+ daily) in a courteous manner, while taking messages with a high degree of accuracy Organized 3+ monthly meetings and their logistical elements (scheduling, preparing the facility, organizing handouts and/or binders for attendees, etc.) KPIs were reviewed at meetings, and performance improvement plans for organizational units were developed, resulting in a 23% improvement in KPIs. Prepared between 10 and 20 check requests, expense reports, purchase orders, and invoices, among other accounting tasks every week EDUCATION  University Of Port-Harcourt Bachelor of Technology Geology and Mining Technology 2015 OTHER   Technical Skills; Hubspot, Google Workspace, Microsoft Office, Zendesk, Mojo dialer, Trello, Slack, Zoom, Clickup, Monday.com, Zoho, Salesql, Linkedin Sales Navigator, Hunter.io, Canva, Calendly Soft Skills; Database Maintainace, Data Entry, Customer Service, Cold Calling, Upselling, Time Managemet  Certification; : Institute of Safety Professionals of Nigeria (HSE)  Language; English