Grace Okoh Ehi

With over two years of hands-on experience in customer service, lead generation, and sales support, I have built a strong foundation in delivering client-focused solutions across fast-paced industries such as real estate, insurance, and telecommunications. I excel in building rapport with customers, qualifying leads, and improving service efficiency through effective communication and the use of CRM tools.

At CBRE (Coldwell Banker Richard Ellis), I worked remotely as a Cold Caller, engaging with property buyers, sellers, and investors. I was responsible for generating qualified leads, updating client records in the CRM system, and scheduling appointments for property consultations. My ability to connect with prospects, handle objections, and communicate value clearly helped me consistently surpass call and conversion targets while supporting smooth transitions between leads and sales agents.

Previously, I served as a Customer Care Representative at Hunters Performance, where I managed over 100 calls daily and generated more than 15 qualified leads each day. I maintained an 80% lead-to-sale conversion rate by assessing client needs, explaining insurance products, and ensuring accurate documentation.

I also worked closely with underwriters for pre-qualification and contributed to customer retention through attentive follow-up and support.

In addition to my customer service experience, I have analytical and problem-solving skills developed during a technical internship, where I researched the hydrothermal synthesis of Zeolite NaA from local kaolin. This work involved material characterization using XRD, SEM, and FTIR, which strengthened my attention to detail and ability to work independently on data-driven tasks.

My core competencies include cold calling, CRM management, upselling, customer relationship building, conflict resolution, and data analysis. I am highly adaptable, emotionally intelligent, and thrive in remote or team-based environments that demand multitasking, empathy, and strong time management.

I am now seeking opportunities where I can leverage my experience and skills to support and grow within a high-performing customer service team, while continuing to deliver exceptional client experiences and contribute to business success.