Grace Ohanwusi

GRACE OHANWUSI -|-,- | 13 Oguntayo Street, Aduloju Baruwa Ipaja, Lagos State, Nigeria SUMMARY I am a highly motivated and well-rounded team player with dynamic written and verbal communication skills who is currently pursuing an interesting and challenging role as a QA tester for an esteemed organization. Also have an extensive understanding of manual testing strategies and currently exploring automation test strategies. EXPERIENCE Software Quality Assurance/Tester/Technical Support | LoftyInc Allied Partners Limited 12 Rev’d Ogunbiyi Street GRA, Ikeja Lagos | October 2018-Current Documented defects and software problems using Jira. Checked programs for usability, functionality and design issues. Maximized productivity with delivery of onsite training for business users. Read and interpreted client requirements and design specifications to gain a full understanding of each software program. Worked closely with clients for the duration of projects. Prepared and presented technical proposals for clients. Reviewed Mobile Test case bug reports in order to devise knowledgeable recommendations. Managed onsite testing for customers as required by the project’s specifications. Wrote and updated online and hard copy training manuals on various software packages that were used within the company and at remote offices. Analysed project requirements to find bugs and eliminate issues within a timely manner. Effectively handled the communications between in-house software team, clients, and stakeholders. Explored new technologies and tools that the quality assurance team could use for testing purposes. Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed. Oversaw all process checks to ensure that they were done properly and at the correct frequency. Software Tester/Support | Netop Business Systems 74 Oduduwa Crescent GRA, Ikeja | July 2017- September 2018 Working with a team to create different Software Applications for various Clients. Performed screening on all pre-authorization requests (testing of software, IT support etc). Excellent time frame delivery to attain Clients Service level of agreement (SLA). Maintained appointment logs and confirmed appointment times with clients. Upheld telephone service standards in adherence to department rules. Collated all important client information from referring offices. Resolved referring office scheduling issues in coordination with appropriate supervisor. Working with a team to create different Software Applications for various Clients. Enlightening the clients on how best to use the application. Supporting the clients in any case of misunderstanding of the applications, Became the lead "go-to" person for new representatives and particularly challenging calls as one of the company's mentors and trainers of both new and established employees. Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations. Teacher | St Dominic Catholic School (Nation Youth Service Corps) Ogborhill, Aba Abia state | August 2015 – July 2015 Teaching of Mathematics and Commerce for both JSS 1 and SS 1 classes respectively. Tutoring students for a state mathematical competition. Instilled the culture of reading, discipline, orderliness and neatness within the school environment by proper punishment Instilled confidence in students through positive feedback. Observed and assessed student performance and maintained thorough records of progress. Observed and assessed student performance, keeping thorough records of progress. Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Lead Facilitator in organizing an Anti-Corruption Seminar on "Reduction of Examinations Malpractices" in fulfilment of my NYSC Community Development Service. Marine & Aviation Underwriting Assistant Officer | Royal Exchange Plc Lagos | October 2012 – December 2012 Review of insurance proposals from branches. Compilation of policyholders' background information. Evaluation of individuals or organizations' possible risk exposure prior to determining payable premiums in line with statistical standards. Recommendation of possible reinsurance options. Pre-negotiation of terms with policyholders brokers for written reports to the departmental head. Keeping detailed and accurate records of policies underwritten and packaged to be sent to branches. Customer Services Relations. SKILLS Test case development Good understanding of windows-based applications and their interaction with the underlying operating system environment such as Microsoft Office Suite, Trello, Slack, Visual Studio, Visual Studio Code, Microsoft Office Suite, BitBucket, GitHub and JIRA. Understanding of HTML,CSS, JavaScipt, SQL (Structured Query Language),Bootstrap, WordPress, A full understanding of Customer Relations Management (CRM). Good analytical skills, research and development enthusiast skills Ability to learn and impact fast leadership experience EDUCATION University of Lagos, Akoka Yaba, Lagos State Insurance | 2014 Holy Child College, Obalende, Ikoyi S.S.C.E | 2009 INTERESTS Meeting people, Reading, Travelling, Listening to music, watching movies WEBSITES/PORTFOLIOS/PROFILES https://www.linkedin.com/in/gabrielle-ohanwusi-814347b8/