Grace Ogbenyealu Orichukwu

Orjichukwu Grace Ogbenyealu Customer Success Manager No 12b OC Nworgu Close Aba,Abia State -- OBJECTIVE Highly motivated and results-oriented individual with a passion for building strong relationships and exceeding customer expectations. Possess strong skills in the following areas relevant to customer success: ● ● ● ● ● ● ● Customer Relationship Management (CRM): Proficient in utilizing CRM platforms to manage customer accounts, track interactions, and measure success. Customer Onboarding: Skilled in developing and implementing onboarding processes to ensure smooth integration and product adoption. Data Analysis & Reporting: Adept at analyzing customer data to identify trends, understand needs, and generate insightful reports. Problem-Solving & Negotiation: Possess strong analytical and critical thinking skills to effectively resolve customer issues and negotiate mutually beneficial solutions. Communication (Written & Verbal): Excellent written and verbal communication skills, enabling clear and concise communication with clients at all levels. Project Management: Ability to manage projects effectively, prioritizing tasks, meeting deadlines, and collaborating with cross-functional teams. Teamwork & Collaboration: Strong team player with a collaborative approach, fostering positive relationships and working effectively within teams EDUCATION University of Port Harcourt,Rivers State Bachelor of Science in Sociology SKILLS Excellent communication skills, both written and verbal Strong interpersonal skills, with the ability to empathize with customers Quick learner, able to adapt to new technologies and tools Detail-oriented and highly organized Ability to work effectively in a fast-paced environment Passion for live events and entertainment industry ADDITIONAL INFORMATION Fluent in English Availability to work weekends and flexible shifts as required by the role