Grace Odey

GRACE ODEY OMAHI Virtual Assistant | Administrative & Customer Service Representative 📧 📞 🔗 -| 📍 Imo State, Nigeria -, - https://www.linkedin.com/in/grace-odey-62116b365 Career Objective As a resourceful and detail-oriented Virtual Assistant, I am passionate about supporting organizational innovation and growth. I thrive in environments that value continuous learning and am eager to take on challenging tasks where I can apply my administrative, communication, and digital skills. My goal is to contribute meaningfully to organizational objectives while fostering collaboration and efficiency in remote work settings. Skills  Technical Skills:   Email & Calendar Management  Project Coordination  Social Media Management  File & Document Management  Data Entry & Reporting  Google Workspace & Microsoft Office Suite Soft Skills:  Excellent Communication  Problem Solving & Critical Thinking  Time Management & Multitasking  Detail-Oriented  Decision Making  Adaptability  Tools & Platforms:  Google Docs | Sheets | Meet | Drive | Voice  Zoom | Trello | Asana | Notion | Slack | Outlook  Monday.com | HubSpot | Apollo | Canva | Dropbox | Grammarly Certifications Certified Virtual Assistant – Career Crafter Academy Education Bachelor’s Degree in Entrepreneurial & Business Management National Open University of Nigeria Core Competencies  Inbox and calendar management  Task and project tracking  Travel and meeting coordination  Administrative support and document handling  Stakeholder communication and customer service  Reporting, invoice tracking, and spreadsheet documentation Professional Experience  Administrative Assistant Ese-Tech Nig. Limited (IBEDC Project) August 2023 – Present   Manage company emails and schedule weekly online meetings  Prepare monthly reports using Excel and track invoices and expenses  Handle client email inquiries to ensure high customer satisfaction  Maintain records and support daily administrative tasks Administrative Officer Stanaloy Adept Services (SAS) December 2017 – 2024  Provided administrative support and maintained digital and paper records  Organized meetings and handled internal communications  Managed email correspondence and documentation using MS Word  Assisted in filing, document control, and office task coordination Achievements  Introduced process improvements that increased office efficiency  Delivered exceptional customer service across all roles  Proactively identified and solved administrative challenges  Consistently exceeded performance expectations