Grace Odah

I am a seasoned IT professional with over 5 years of customer-facing experience in the IT sector. I assist businesses in enhancing their service delivery through a customer-centric approach. I have expertise in customer support, incident, and problem management, as well as troubleshooting. This skill set guides me in facilitating communication between end users and the technical team to ensure timely updates and improved service delivery.

I have extensive experience using various SaaS and CRM tools, including Zendesk, Jira, Hubspot, Slack, Trello, Google Suite, Zoom, Dropbox, Anydesk, and Microsoft Office Suite, among others.

My in-depth knowledge of the Software Development Life Cycle (SDLC) serves as a valuable guide that aids me in delivering support, overseeing project execution, and providing essential documentation, assessment, and training throughout projects. My ultimate goal is to achieve client satisfaction and project success.