Grace Njoki

I help eCommerce and service-based businesses manage customer communication and day-to-day operations so things run smoothly behind the scenes.

In my current role, I handle customer inquiries, track and resolve order issues, process returns and exchanges, and manage backend workflows across multiple systems. I’m comfortable working with Shopify and fulfillment platforms, as well as tools like Zoho CRM and Monday.com.

I also handle shipment tracking, customer follow-ups, and dispute resolution (including Klarna), making sure issues are resolved clearly and efficiently.

I’m reliable, detail-oriented, and easy to work with. I take ownership of tasks and make sure nothing falls through the cracks.

If you need someone who can support both your customers and your operations, I’d be happy to help.