Grace Njoki

Running an ecommerce store means orders, exchanges, and unhappy customers don't wait — and neither do I.

I specialise in ecommerce customer support with hands-on experience processing order exchanges, resends, and postage/tracking queries daily. I work directly inside Shopify to look up and manage orders, and I use Google Sheets to track and monitor fulfilment activity across shipments.

I also handle shipment tracking across UPS and Hermes, manage tasks and customer interactions through Zoho CRM, and process fulfilment operations end-to-end — from checking stock availability to creating postage labels and resolving delivery issues.

What you get when you work with me:

• Fast, accurate order and exchange processing
• Clear, professional customer communication
• Organised tracking and fulfilment management
• A support specialist who understands ecommerce operations — not just email replies

Tools: Shopify · Zoho CRM · Google Sheets · UPS · Hermes · Fulfilment & order management systems