Grace Njagi

Grace Njagi — Fulfillment & Supply Chain Performance Portfolio Personal Brand Snapshot I am a results-driven Fulfillment Performance Manager with 10+ years of progressive experience in ecommerce operations across Africa. My sweet spot sits at the intersection of loss prevention, data analytics, and operational excellence, where I translate complex fulfillment challenges into structured, scalable solutions. I currently manage loss and defective recovery frameworks across multiple countries, partnering with senior leadership, BI teams, warehouses, and 3PLs to protect revenue, improve accountability, and strengthen supply chain integrity. Brand promise: I bring clarity to chaos, structure to data, and accountability to operations. Signature Strengths • Multi-country Fulfillment Performance Leadership • Loss, Defect & Revenue Recovery Strategy • Data-Driven Decision Making & KPI Design • 3PL Governance & SLA Enforcement • Operational Excellence & Process Redesign • Cross-Functional Stakeholder Alignment Career Journey (Progression Snapshot) Fulfillment Performance Manager — Jumia Group 2024 – Present Scope: Regional | Multi-country • Own end-to-end loss and defective recovery governance across 9 African markets. • Design and monitor recovery KPIs, ensuring data accuracy, audit readiness, and leadership visibility. • Drive accountability frameworks for staff and third-party logistics partners (3PLs). • Act as the bridge between operations, finance, BI, and group leadership on loss performance. Impact Highlights: • Improved recovery accuracy tracking toward 98% monthly compliance. • Strengthened regional recovery discipline, pushing toward 90% annual package recovery. 1 Operations Excellence / Performance Manager — Kenya, Jumia Group 2017 – 2023 • Led continuous improvement initiatives across warehouse and fulfillment operations. • Reduced defect leakage through root cause analysis and corrective action tracking. • Built performance dashboards to support proactive operational decision-making. Order Processing Team Leader — Jumia Kenya 2016 – 2017 • Supervised end-to-end order processing with strict SLA adherence. • Coordinated warehouse, logistics, and CX teams to minimize order fallout. Order Processing Operator — Jumia Kenya 2015 – 2016 • Executed daily order processing with a strong focus on accuracy and compliance. Selected Case Studies (Portfolio Style) Case Study 1: Regional Loss Recovery Optimization Challenge: Fragmented loss data and weak accountability across markets. Approach: • Introduced standardized recovery tracking templates. • Defined clear ownership between warehouses, finance, and 3PLs. • Established weekly performance reviews. Result: • Improved visibility and consistency across 9 markets. • Faster recovery cycles and stronger audit confidence. Case Study 2: Fulfillment Defect Reduction (Kenya) Challenge: High defect rates with limited root cause visibility. Approach: • Conducted defect categorization and Pareto analysis. 2 • Implemented targeted SOP corrections and QC sampling. Result: • Noticeable reduction in recurring defect categories. • Improved warehouse compliance and accountability. Tools & Tech Stack • Data: Advanced Excel, Google Sheets, Power BI (working proficiency) • Systems: ERP & proprietary fulfillment platforms (SAP-aligned) • Project Tools: Jira, Trello, Asana Education & Professional Development • Bachelor of Business Management (Procurement) • Operational Excellence & Continuous Improvement Training Career Direction & Thought Leadership • Targeting remote Supply Chain / Fulfillment Lead roles (EMEA) • Building a consulting niche in loss management, 3PL recovery, and fulfillment performance • Passionate about digital transformation and analytics-led operations Consulting Services & Positioning Services Offered 1. Loss & Defective Recovery Consulting • End-to-end loss diagnostics (warehouse, line haul, last mile) • Recovery framework design for staff & 3PLs • Claims governance & audit readiness 2. Fulfillment Performance & KPI Design • KPI definition & performance scorecards • Tracker optimization (lightweight, scalable, decision-ready) • Weekly/monthly ops performance cadence setup 3. 3PL Governance & SLA Enforcement • Contract performance reviews • Penalty & recovery alignment • Process gap identification and remediation 3 Indicative Pricing (Remote / Project-Based) • Diagnostic & Assessment: USD 500 – 1,000 (one-off) • Monthly Advisory Retainer: USD 800 – 1,500 • Project-Based Engagements: Custom pricing LinkedIn Featured (Portfolio Summary) Fulfillment & Supply Chain Performance Leader | Loss & Recovery Specialist I help e-commerce and logistics operations reduce losses, recover revenue, and strengthen fulfillment accountability across warehouses and 3PL networks. With 10+ years across multi-country operations, I specialize in translating complex operational data into clear, actionable performance frameworks. Contact 📍 Kenya | Open to Remote & Consulting Engagements 🔗 LinkedIn: www.linkedin.com/in/grace-njagi-2596a4a2 📧 Email:- 4