Grace Njagi

I am a Supply Chain and Fulfillment Performance professional with over 10 years of experience supporting e-commerce and logistics operations across multiple countries. My expertise lies in loss prevention, defective management, fulfillment performance tracking, and operational excellence.

I work closely with cross-functional teams and 3PL partners to identify root causes of losses, improve recovery rates, streamline reporting, and optimize warehouse and fulfillment processes. I am highly data-driven, comfortable working with large trackers and BI dashboards, and focused on delivering measurable improvements in accuracy, efficiency, and cost control.

I am experienced in remote collaboration, stakeholder management, and performance reporting, and I bring a structured, results-oriented approach to every engagement.