Grace Ngbede Idakwo

GRACE NGBEDE IDAKWO Airbnb Portfolio Manager | Revenue Optimization Specialist Abuja, Nigeria | - |- PROFESSIONAL SUMMARY Strategic Airbnb Portfolio Manager with 3+ years driving revenue growth for short-term rental properties. Proven track record of increasing property visibility by 35% and sales performance by 20% through dynamic pricing optimization and listing enhancement. Expert in property management automation, guest experience optimization, and multi-platform booking coordination. Specialized in maximizing occupancy rates while maintaining exceptional guest satisfaction scores. CORE COMPETENCIES Revenue Management & Analytics ●​ Dynamic Pricing Strategy & RevPAR Optimization ●​ Occupancy Rate Analysis & Market Positioning ●​ Financial Performance Tracking & Reporting ●​ Competitive Market Analysis Property Operations Excellence ●​ Multi-Platform Management (Airbnb, Booking.com, VRBO) ●​ Guest Communication & Experience Optimization ●​ Automated Check-in/Check-out Systems ●​ Vendor Coordination & Cost Management Technology & Automation ●​ Property Management Systems: Lodgify, Hostaway, Hospitable ●​ Listing Optimization & SEO Enhancement ●​ Calendar Synchronization & Booking Management ●​ Performance Analytics & Reporting Tools PROFESSIONAL EXPERIENCE Airbnb Co-host & Property Manager The Smoothsmart Hostings | Abuja | September 2023 – Present ●​ Revenue Impact: Implement strategic pricing models and market analysis resulting in optimized nightly rates and increased property profitability ●​ Performance Excellence: Achieved 35% increase in property visibility through advanced listing optimization and SEO-driven content enhancement ●​ Guest Experience: Orchestrate seamless guest journeys from inquiry to checkout, consistently delivering 5-star experiences and generating repeat bookings ●​ Operations Management: Coordinate comprehensive property maintenance schedules, cleaning protocols, and vendor relationships to ensure property readiness ●​ Technology Integration: Leverage automated booking systems and calendar synchronization across multiple platforms for streamlined operations Personal Assistant (Virtual) Henosmart Enterprise Services | Remote | July 2023 – January 2024 ●​ Executive Support: Managed complex calendar coordination, email management, and data processing for multiple clients simultaneously ●​ Digital Marketing: Executed social media content strategies and created professional graphics using Canva, supporting brand visibility initiatives ●​ Documentation Excellence: Produced high-quality reports, proposals, and business documents with meticulous attention to detail and deadline adherence ●​ Client Relations: Maintained professional communication standards while managing customer inquiries and administrative workflows Customer service Care 4GB Kitchen World & Beyond | Abuja, Nigeria | November 2021 – March 2023 ●​ Response Rate(98%): Handled customers inquiries via phone, email, chat & social media,achieving 60% increase in sales revenue ●​ Customer Engagement: Built strong client relationships through consultative selling approach and product expertise demonstration ●​ Resolve issues & Complaints with calmness and professionalism. Also processed orders & transactions accurately which enhance 20% of customer retention. ●​ Product Knowledge: Provided comprehensive customer education on product care and maintenance, facilitating informed purchasing decisions EDUCATION Higher National Diploma (HND) - Food Science and Technology Federal Polytechnic Idah, Kogi State, Nigeria | December 2019 PROFESSIONAL CERTIFICATIONS ●​ Certificate in Virtual Assistant Training – ALX Africa (2024) ●​ Certificate in Virtual Property Management – Short Term Rental Academy (2024) KEY ACHIEVEMENTS ●​ Increased property visibility by 35% through strategic listing optimization ●​ Drove 20% sales growth through targeted marketing and customer engagement ●​ Maintained consistent 5-star guest review ratings across managed properties ●​ Successfully coordinated multi-vendor operations ensuring 100% property readiness ●​ Implemented automated systems reducing manual administrative tasks by 60% TECHNICAL PROFICIENCIES ●​ Property Management: Lodgify, Hostaway, Hospitable ●​ Productivity Tools: Google Workspace, Microsoft Office Suite, Slack, Zoom ●​ Design & Marketing: Canva, Social Media Management Platforms ●​ Booking Platforms: Airbnb, Booking.com, VRBO integration and optimization REFERENCES Grace Chibueze-Okere Lead Coach - Short Term Rental Academy Contact(available upon request)