GRACE MICHAEL
Port Harcourt , Nigeria --| LinkedIn:
https://www.linkedin.com/in/grace-michaely
SUMMARY
● Detail oriented virtual Assistant with strong organizational skills, Able to multitask and work independently.
● Excels in providing exceptional service to clients; especially skilled with handling challenging tasks..
● Committed to delivering high quality work, through effective communication and problem solving skills.
EDUCATION
Michael Opara university of Agriculture – Umuahia, Nigeria
Bsc, Mass Communication
February 2019 – January 2022
Alx Academy
Virtual Assistant Training (Certified).
October 2024
Semrush Academy
Social Media Content Marketing (Certified).
January 2024
WORK EXPERIENCE
Administrative Virtual Assistant
Vento Enterprise– Hamburg, Germany (Remote)
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May 2023 - Pres
Provided Administrative support including scheduling appointments and managing Emails and assisted with
bookkeeping, and Email marketing.
Organized and maintained digital files, also handled general administrative task and management social media advert
boosting online visibility by 20% in 3 months.
Conducted online research, gathered information and carried out travel planning.
Social Media Manager/ Customer Service Support
Pedstar Rentals & Events –
August 2020 - May 2022
Port Harcourt,Nigeria
● Managed and updated social media accounts, created engaging contents, posts and graphics that increased online
visibility by 35% in 6 months.
● Responded to customer inquiries, resolving issues, and providing assistance.
● Analyzed customer interactions, identified and generated reports to improve customer service.
VOLUNTEER ACTIVITIES
Emporex Limited, Rivers State
July 2024
Participated in the company's annual community project, managed guest list and scheduled appointments for the board and
members.
Garnet Care Foundation
February 2022 Lead a team of 10 to promote the use of sanitary pads for young teenage girls.
Coordinated efforts to educate young girls about the importance of feminine hygiene.
Also organized advert campaigns and fundraising.
SKILLS
Data Entry
Customer Service Support
Anticipating client's needs
Microsoft office MS word/Excel
Internet Research
Time Management
Google workspace integrals
Travel planning
Effective Communication
Email Management
Content writing
Attention to detail
Social Media Marketing
Google doc/sheets/Slides
Adaptable
Project Management
Transcription/PDF conversion
Ability to work independently
Copy writing and sales
Canva/ Adobe Photoshop .
Problem solving
INTERESTS
Volunteering
Tech savvy
LANGUAGES
French - Beginner
Personal development
Fitness/ Research
English - Expert
Documentary/Wild life
Music
