Grace Mfonobong Aina

LSDPC Odonla housing estate, Lagos, Nigeria. P. O. Box 72, Somolu, Lagos State. Phone:-,- E-mail:- Aina, Grace Mfonobong Objective Dedicated and enthusiastic Systems Administrator, with technical experience as a Senior SharePoint administrator. Proficient in OOB SharePoint concepts like configuring and customizing Web Application Experience in Enterprise Security and Sharing, knowledge of policies to enforce security, Adept at developing and implementing cutting-edge information technology solutions for a wide variety of business functions, including project management, resource distribution and process development. Adept at trouble shooting information systems and providing quality assurance and IT support with a passion for excellence. Personal Data Sex: Female Nationality: Education Nigerian 2006 University of Lagos, Akoka, Lagos, Nigeria. B. Sc. Applied Physics Electronics (Second Class) Professional Qualification - Network Defense by CISCO Microsoft Security, Compliance and Identity Fundamentals Endpoint Security by CISCO HP Life certificate on Agile Project Management Presenting Data by HP Foundation Design Thinking online course with HP Life Fundamentals of Azure AI Services HP Foundation online course on Data Science & Analytics Inventory Management by HP foundation Cyber Threat Management by CISCO Microsoft 365 CoPilot training Executive Diploma in Cyber Security (LPMV/2023/CS-10187) Chartered Project Management Professional (CPMP) Oracle Database 11g SQL Certified Expert ITIL V3 Foundation Certificate in IT Service Management Microsoft Certified Technology Specialist (M.C.T.S) 2008 HP Certified Professional Program (ASP) 2007-08 Proficiency Certificate Course in Management Nigerian Institute of Management (N.I.M.) Work Experience 2024 Tek Experts Nigeria - M365 Administrator (Teams, SharePoint, Azure, Outlook, ) Administering Microsoft 365application suites and services with customers and clients. Resolving troubled service tickets raised by external customers on Microsoft 365 products, Application and Services. Educating customers on Microsoft 365 Licensing, pricing, performance, utilization and best practices. Escalating to top tiers according to requirements including related logs, traces, capture and meeting SLAs and KPI measurements. 2023 Tek Experts Nigeria Technical Support Engineer II - Senior SharePoint Administrator Installing, configuring and upgrading SharePoint systems. Resolving and closing cases. Setting up and managing user accounts and permissions. Giving required Technical Support. Performing OneDrive data archiving, retrieval, backup procedures to prevent data loss. Developing and managing content databases and site collections on their websites. Reviewing usage and activity reports and making adjustments to ensure optimized user-experiences. Educating customers on Microsoft services as related to Data handling, Migration, Integration and Upgrading. 2022 HMD Africa Parts Executive (Content) Maintaining relationships with suppliers to ensure timely delivery of quality products at competitive prices. • Interpreting engineering drawings and schematics to determine appropriate part specifications. Ensuring that all paperwork associated with each job is kept in order, including invoices, shipping manifests, and purchase orders are updated on the SAP application. Communicating with other departments about orders, shipments, and other pertinent information regarding inventory and ensure that all orders are processed efficiently and on time 2013 Spectranet Nigeria Limited, Lagos State, Nigeria Billing Administrator Define SLAs regarding performance and uptime and ensure the system meets them. Store, retrieve, automate data flow for analysis of system capabilities via automation process and communication of automated reports by translating and simplifying requirements using Unix commands. Debug, trouble shoot and re-factor existing codes in other to eliminate impacting bugs. Develop and direct software testing and validation of procedures, programming and documentation. 2012 SiNet Technologies, Lagos State, Nigeria Business Analyst Planning and monitoring projects, assisting with business cases. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements. Prepare project documentation, status reporting, policies, procedures and reports assigned by management Often participated in long-term SharePoint research projects that were designed to make the process more efficient. 2008 Starcomms Plc Nigeria Retail Sales Executive Manage service level incidence and resolve customer issues to its completeness within stipulated timeframe using all basic services through e-mail, printing, remote desktop support, billing, CRM and customer care applications. Proper inputting of daily transactions on IFS application (accounting application). Implementing service desk strategies in line with business objectives Establish 100% first line support for all basic service. 2007-08 Zamfara College of Arts and Science (Z. A. C. A. S.) Gusau, Zamfara State. Physics Lecturer (N.Y.S.C.) Prepare Lecture notes. Set, supervised, and marked examination, recording scores. 2007 CoolGadgets Nigeria Limited, Victoria Island, Lagos State. Sales Engineer Created a database for registering company products using MS-Access. Performed software installations, upgrades and recommended hardware specifications to clients. Sales of HP, Dell, Toshiba products and accessories to clients. Developed Sales and Marketing Strategies, negotiated plans, accurately and diligently tracked financials, represented the image of the company at clients and events. 2006 Super Card Nigeria (Subsidiary of CHAMS Nigeria Limited), Victoria Island, Lagos. Software support staff for Nassarawa State Pencom Project Trained vendors and operators at the zone level on verification software. Backed up of verification exercises daily using MySql server. Prepared daily report sent to the Zonal coordinator. Skills Good interpersonal relationship. Adept in analytical, verbal and written communication skills. Excellent problem-solving skills-able to identify, analyze and propose solutions service offerings:Microsoft, Azure, AWS, cloud solutions. Able to review and interpret customer activity data and draw conclusions regarding their Workstations, Hardware, Servers and with cloud platforms. Strong background in research methodologies, testings, monitoring, analysis tools, IT security. Comfortable working with very large data sets and scripting. Excellent numerical, multi-tasking and time management skills. Proficient in Microsoft Office suites, SAP, Web design applications,SEO. OneDrive/SharePoint administration and other Microsoft 365 applications, frontend development Efficient in basic Unix commands, programming language such as Python, Node.js Innovative sense, sound analytical mind, proven quick learning disposition. Training 2024 Social Media Marketing Soft Skills training with Jobberman online 2022 Federal Fire Service First-aid fire fighting Skills 2012 Project Management Professional CIPM, Isheri road, by County Hospital, Lagos State 2010 ITIL V3 Foundation training in IT Service Management First Logic, Ikeja, Lagos State. 2006 Advanced Certificate Course in Leadership and Management Daystar Leadership Academy, Lagos State. Professional Nigerian Institute of Safety Professionals (N.I.S.P.) Membership Nigerian Institute of Management (N.I.M.) Interests Exploring, Reading motivational books, Meeting people. Volunteer Experience 2007 Community Development Service (N. Y. S. C.), Zamfara State. Treasurer, Anticorruption/ Drug free club 2005 Community Development Initiative, C. D. I. (GEMSTONE) Lagos State. Information Technology Department 2002 International Association for the Exchange of Students with Technical Experience (I.A.E.S.T.E.) Referees Would be provided on request