Grace Mercy Aigba

I am a highly organized and versatile Virtual Assistant, Appointment Setter, and Telemarketer with over ten years of experience supporting business operations, managing client communications, and driving productivity in remote and on-site environments. Throughout my career, I have developed a reputation for professionalism, reliability, and a proactive approach to problem-solving. I take pride in my ability to handle multiple tasks efficiently while maintaining accuracy and attention to detail in every aspect of my work.

As a Virtual Assistant, I excel at managing administrative tasks such as email handling, calendar scheduling, document preparation, and customer correspondence. I am proficient in GoHighLevel, Trello, Excel, Jira, Google Workspace, and Microsoft Office Suite, which allow me to organize data, coordinate projects, and ensure smooth daily operations for clients and teams. My ability to prioritize tasks and anticipate client needs has consistently helped business owners free up time and focus on growth.

In my role as an Appointment Setter and Telemarketer, I have successfully supported sales teams by identifying qualified leads, conducting follow-up calls, scheduling appointments, and maintaining a professional tone during customer interactions. I am comfortable using ViciDial, GoHighLevel CRM, and other call management tools to track leads, update records, and nurture relationships. My communication style is persuasive yet empathetic — I understand how to listen actively, address client concerns, and turn conversations into meaningful results.

Additionally, my background in Data Analysis sets me apart from the average virtual professional. I am skilled in Excel, SQL, Tableau, and Python, which enables me to extract and interpret data to identify trends, measure performance, and recommend process improvements. I combine my analytical mindset with strong administrative and communication skills, ensuring that every decision I make is backed by insight and accuracy.

I thrive in fast-paced, remote work settings where initiative, adaptability, and trustworthiness are key. Whether I’m managing operations, setting appointments, or analyzing data, I bring dedication, precision, and a genuine passion for helping businesses grow. My goal is always to add value by delivering high-quality results, strengthening client relationships, and contributing to team success.