Grace Managase

GRACE MANAGASE Personal Profile I am confident in my ability to do tasks given to me efficiently and quickly. I have good organizational Career Summary BUSINESS PROCESS ASSOCIATE John Hancock Financial | March 2019 - September 2019 skills, fast learner, multi tasking abilities, and ability to handle calls and queries in a calm and professional - Handle highly sensitive and heavily regulated manner information Core Competencies - Consistently attain the service level set by the Company - Practice good judgment in processing cases - Social Media Management - Perform thorough checking for every case and - Community Management eliminate financial errors - Administrative Tasks - Design (Graphics and Videos) - Customer Service Contact Info Email:-- Academic Background BS BUSINESS ADMINISTRATION PUP Manila | June 2011 - May 2018 BS in Business Administration ADMINISTRATIVE STAFF St Mark Realty Corporation | Aug 2018 - Feb 2019 - Process employee benefits and payroll - Collect payments from tenants - Process billing - Process checks and voucher - Process government permits - Process bank deposits and updates - Manage procurement and purchasing CUSTOMER SERVICE REPRESENTATIVE TaskUS| June 2016 - Apr 2017 - Major in Marketing Management - Worked as email and phone (inbound/outbound) Development Course SOCIAL MEDIA MANAGEMENT AND MARKETING Filipina Homebased Moms support - Basic app troubleshooting - Achieved 100% Quality Jan 2017 - Apr 2017 CUSTOMER SERVICE REPRESENTATIVE Sutherland Globa Solutions | Nov 2015 - Apr 2016 - Facebook Business Manager - Facebook Page and Group Management - Organizes information - Pinterest Management - Handles calls and queries - Linkedin Management - Verify and update customer information - Youtube Management - Provide basic technical support - Social Media Reports - Send email updates - Activate software